We had informed the hotel beforehand that we would be staying with two children under 10, and to our surprise, we were upgraded to a penthouse room on the top floor! The moment we opened the door to the spacious two-bedroom suite with a beautiful mountain view, my family and I spontaneously exclaimed, "Wow!"
The room had a free-to-use washing machine with a dryer, and the views and spaciousness were absolutely perfect.
Furthermore, the staff at the front desk and restaurants were all cheerful and friendly, showing a remarkable spirit of service. Thank you for the upgrade!
I really wanted to give a perfect score, but there were just two regrettable points:
1. The water from the tap was yellow. Even after letting it run for a while, it remained yellow, so we didn't use the jacuzzi bath, which was a shame.
2. The hotel has a very convenient system where you can request things like room cleaning times or ice through an app. However, it was disappointing that our requests were often not attended to promptly, and there were times we had to change our plans because of it.
Also, this is not a hotel issue at all, but rather something I hope will be helpful for those planning their sightseeing: while the hotel is in a very convenient location in the heart of Nimmanhaemin's main bustling area, it can get extremely crowded during rush hour, leading to long waiting times for Grab. It's an excellent location for exploring Nimmanhaemin and the Doi Suthep area. So, instead of planning to use Grab to go everywhere from here, I think it would be more efficient to stay here as a base for exploring Nimman on foot and for sightseeing in the western part of the city.
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