Coucou Hotel Reviews

Response from Property: Thank you so much for staying with us and your kind review. We hope we can welcome you again in the future! :)

Response from Property: Thank you so much for staying with us and your review. We hope to see you again in the future. :)

Response from Property: Thank you very much for staying with us and your kind review. We hope we can welcome you again in the future. :)

Response from Property: Thank you so much for staying with us and your review. We hope to see you again in the future. :)

Response from Property: This is me, the owner and the person whom you mentioned to. This is my first time writing to the guest this way. This was the true story on that day. 1. Our checked out time at 11.00 am. However, this guest went out in the morning without even asking for late check-out. I called Trip.com just to make sure that she was aware of the check-out time and asked the staff to tell her to come back at the hotel to pack things up since there were guests waiting to check-in.2. The Trip.com staff told that she will come back at 13.30 (check-in time is 14.00) and asked us not to remove her belongings to avoid complication between guest and the hotel.3. The guest came back at 13.35 and came to me, not even apologize for the late check-out. Instead, she showed the picture of the blood stain. 4. I asked her if she told the night staff about this so that he could have fixed it for her.5. She went to me “Was this my fault? How do you want me to come downstairs to ask a guy at night? (She claimed that she was in pyjamas and it was her first time aboard and she was so frightened.) Later, she said she came down but no one was at the lobby. Of course, we were responsible for the mistake, and we tried the best effort to resolve it. But what your intention was for telling us at 13.35, not right after you came downstairs in the morning. 6. I told her that we had various communication channels. 7. She told me that “she has her right to inform whenever she wants.”8. I said “the timing was not right as she tried to avoid the fact that she were super late for checking-out.”9. She said to me that she would post a negative review, which she did.10. I said it was fine and please never come back again.Then she went up to pack her stuff in the room.Later, she came down to the lobby and asked me if we could communicated politely. Then she complimented the hotel and also admitted later that she did not actually come to lobby the night before. Finally she asked if we were good and asked to shake hand.We sincerely welcome every guest and are not favoured of any nationality of guests. But we do not tolerate ill-mannered guests. FYI, 1. We, the owners, are 100% Thai. (Again, for better understanding, please ask.) We address this because we do not want it to be an issue between unrelated party and you. 2. Your behaviour will be reported to Thai officials.

Response from Property: Thank you so much for staying with us and your kind review. We hope to see you again in the future. :)

Response from Property: Thank you so much for staying with us and your kind review. We hope we can welcome you again in the future! :)

Response from Property: Thank you so much for staying with us and your review. We will bring your comments to improve our hotel and services. We hope to see you again in the future. :)

Response from Property: Thank you so much for staying with us and your kind review. We hope we can welcome you again in the future! :)

Response from Property: Thank you for staying with us and taking time to write a review. We are deeply sorry that you had bad experiences here. Our goals are to provide the best services and make our guests enjoy their time in Thailand as much as possible. We are more than happy to help guests and welcome all questions/requests regarding your stay and trips. We are aware of the importance of communication between guests and the hotel due to differences in cultures and needs. Thus we give a hotel booklet which provides a brief information of the hotel and other communication channels, in case you are inconvenient to speak to us at the reception. Unfortunately, we had not heard from you until we found your review.We are pleased that you raised these issues so that we can share information regarding your review;1. WiFi: Our WiFi is in-room WiFi. There are 21 connections throughout the hotel and one in the café to ensure the best signal to guests wherever they are. We also frequently do a speed test in all areas. The day you posted this review our speed test was 280 Mbps. For your reference, with 100 Mbps, you can watch streaming, attend an online meeting or play online games on several devices simultaneously without interruptions. However, we have separate WiFi networks, one for the café and the other for guest rooms. So we are not sure if you used the one for the café when you were in your room. It certainly would have given you a weak signal. 2. TV channels: There is a smart TV in every room. Guests can enjoy more than 30 channels of free TV and other apps on the smart TV such as YouTube, Netflix, Disney+.3. Distance from the city: We are not sure of your definition of the hotel being ‘very far from the city’ since we are located in the Old City area and 700 m. away from the center of Chiang Mai City. Anyway, we understand that distance can be subjective and transportation here is not very convenient. Guests may find it difficult to go from one place to another. Still, there are multiple modes of transport in Chiang Mai such as red van or Grab taxi (which is like Uber). We always help our guests book a taxi or use taxi-calling apps to go places.4. Slippers: One of our missions in managing the hotel is not to create excessive waste to the earth. Thus we provide only basic amenities and prepare slippers upon request. For this issue, we apologize for not providing them in the room right away, but you can always request what you need through various communication channels.5. Room size and windows: Room size (24 sq. m.) is clearly stated in all travel websites. In addition, according to Thai laws, there must be at least one window in every room. So there are actual windows that can be opened in every room in the hotel, both in the bedroom and bathroom areas. Therefore, we did not hide or give false information about the room.6. Pool safety: The hotel has an outdoor pool on the 2nd floor (1.2 m. depth). There is a CCTV operating 24 hours and our staff always monitor guests when using the pool. We also offer a swim ring to guests upon request.7. Hot water: Hot water is set at the most comfortable temperature range and can be easily adjustable in the shower. However, the main temperature control were installed beneath the sink and some guests might not notice it. As mentioned earlier, we can adjust it for you if you find the temperature is not right.8. Noises and few lights on the streets: Chiang Mai’s Old City is an ancient area, so there might not be as much lighting as in the commercial/business districts. The whole city is developing so it's inevitable to hear noises from the streets e.g. from improving street condition, moving cable wires underground etc.We appreciate and value all opinions/complaints we have received. However, we hope for better understanding between us if you had asked us before posting this review. Lastly, we sincerely apologize again that your experiences here were not of your expectation.

Response from Property: thank you very much Please invite me again next time :)

Response from Property: Thank you very much for staying with us and your review. We hope we can welcome you again in the future! :)

Response from Property: Thank you so much for staying with us and your kind review. We hope we can welcome you again in the future. :)

Response from Property: Thank you so much for staying with us and your review. We are sorry for your experience about the transportation. However, we are happy to help our guests call a taxi. FYI, we, the owners, are Thai. :)