Quality Inn Chesterton Near Indiana Dunes National Park I-94

The manager at this property is rude and inconsiderate of guests privacy and needs. When customer service isn't #1, nothing about this property is ok. Traveling for work and felt extremely unwanted at this hotel. Terrible stay and terrible customer service.

Solid hotel experience. Bed was clean and comfy enough. Requests were attended to promptly. Continental breakfast was mediocre, but fine. Fresh fruit is always a plus. My boyfriend said the fitness center was nice. Would stay again.

Lovely front desk person. Loud refrigerator, louder fan, both all night long; broken toilet; badly stained carpet; television nearly too dark to match with no way to adjust brightness. Oh - and no elevator!

Judith at the front desk was very helpful in giving us advice on where to go and what to see. We had a nice conversation and a great day!

The staff was friendly and when they found out we were checking out really early they made sure there was coffee ready. Our room was nice and clean and a good continental breakfast

The lady in the front was nice, but the room was dirty like in between the sheet covers and the sheets there was black hair. We had no towels to dry ourselves because none were provided. As well as no shampoo conditioner or bar soap to even wash our hands. The carpet had food crumbs which were visible right away as we entered the room.

Disappointed. i booked for the same hotel the in another location, the address was wrong, much further away from our destination.

I must admit that when I first arrived at the hotel, I felt very homely by the warmth of the receptionist. But the experience after I checked out made me very angry. The afternoon I checked out, I received a credit card reminder that I had an extra charge from Quality Inn Chesterton. When I called the hotel to inquire about the situation, the person who answered the phone said that after inquiring, I found that the HDMI cable on the TV in my room was missing.I said I didn't know about the situation because I hadn't watched TV at all. This lady actually asked me, haven't you watched TV for two days? She said the matter would need to wait for the manager to resolve. When I called the hotel again the next day, the other lady who answered the phone sounded like a manager. After I redescribed the matter, she said she needed to go and ask the cleaning worker the next morning. And promised to call me back the next day after the investigation was completed. The next afternoon I received a verbal message promising to return me the fund. The original words are “Hi, this is I'm calling from the Quality Inn in Chesterton about the $xx charge on your credit card for the missing HDMI cable and we will return the payment. I'm just not able to do it today. So please have patience with me. I'm still learning and I will refund it to you. I'm just Going to take me a day. Not only because I'm new but also computers are down at the moment. ” However, 2 weeks later, I didn't get this refund.