JW Marriott Hotel Chengdu Reviews

Reception staff are very rude They don't know how to respond to queries, just brush off. Otherwise location is good but in same cost much better options are available

Despite of the excellent location and hardware, what makes the Chengdu JW Marriott stand out from all the other competitors from the city is definitely the service. Floy is absolutely the best service manager I have ever met in my worldwide journeys and I will feel guilty if I don’t share my experience with anyone who is looking for a perfect hotel in Chengdu.

Bed is soft and they upgraded our room, 24/7 contactable concierge

Excellent service and executive level food, room clean and good location (near to everywhere)

Whole hotel smells Smokey. We were on non smoking floor but you can smell the smoke everywhere , including towel.

May be because we booked two rooms for 4 nights, we were given room upgrade on checking in. What a pleasant surprise! Our rooms on the 25 th floor ware spacious. One of our rooms had smell of tobacco smoke. When we complained with the front desk, it was quickly resolved with switching to another room which was fresh. Our booking included breakfast. We enjoy the buffet breakfast very much. The breakfast room was modern, bright, comfortably decorated with large picture windows. The staff are courteous and welcoming. The food variety was good, even with traditional local Chinese delicacies! The teas, juices and soy drinks are nice. On the whole, the staff of this hotel were friendly, patient, and helpful. Jack at the concierge should be specially mentioned. He helped us book Sichuan cultural show, and museum tickets patiently. When the internet booking was not smooth , he even called the ticket office direct to find out how he could help us. As for the hotel location, the hotel is just 5 min walk from the Tianfu piazza, and the Chengdu museum is right across the beautiful square. However, if you want to go to Taikoo lane to find nice restaurants, the walk is over 20 min! and better use a cab if you were hungry, as we were on our first night. We had to cross three zebra crossings, and then a long walk, finally gave up walking and settled in a locaL Sichuan restaurant " TaoDe Pots " before we could reach Taikoo place. But TaoDe Pot was a nice surprise too, if you can tolerate waiting outside for 20 min, though they provided seating and lemon drinks. We were surprised with the delicious food, good portion, warm service and friendly price!

Very good environment with nice view and good location! Staff was very helpful and friendly 👍🏼 will definitely come back again!

Amazing stay, excellent service and facilities. Breakfast was great. Also a nice surprise cake for my birthday.

Good service, bathroom privacy should be better however. Location was decent.

The stuff was helpful and nice,the rooms are in simple minimalistic style.

I had a great experience @ JW M. The staff were all super nice. The room is spacious and clean. Walking distance to Metro Station and IFS. I will come back again!

Mattress are very comfortable and it’s one of the reason l like to stay in JW Marrriott.

good things: staff are friendly and helpful. Breakfast is great. room I had was clean and spacious. not so good things: location, the hotel is in a run down location with a derelict building right next door, it is a walk to get to the nicer new developments downtown. takes about 15 minutes. for this reason I would not stay here again. it doesn't have the wow factor of an entrance that you might expect from a Marriott. hopefully the surroundings will be updated in the future but I think people should know what to expect.

Very good service, staff are very friendly