Premier Inn Cheltenham North West

Not up to the usual premier inn standards. Room heater not working, plug in sink stuck, moved room but had that room had an adjoining door and the noise from the rooms occupants , combined with the creaking floors led to a disturbed nights sleep. Overall it’s a bit tired and in need of renovation. The beefeater attached is the standard experience but some of the staff quite frankly need an attitude adjustment.

Excellent service throughout. Every member of staff were polite, the service was amazing. Evening meals were lovely,as was the breakfast. Room was very clean and tidy, extremely close to many shops. We couldn't fault it at all, excellent team 👏

We last stayed at this premier inn a few years ago when, although the hotel was good, it was let down by very poor quality and disorganised breakfast at the beefeater next door. This time the quality of the breakfast was excellent with hot items being made fresh to order and great service. The only thing that let it down slightly was the state of the carpets , with food crumbs in many places. It needs a good deep clean! Hotel service and rooms superb value for money. The hotel itself was very clean,so I have scored for the hotel below.

I was accompanying my husband on his work trip. I /we found the staff exceptionally pleasant and extremely helpful. The were all great communicators and the service they delivered was what you would normally expect in a five star hotel. They certainly made an impression on me. They helped me with information on the local area, bus routes and places of interest. I dined alone on the Tuesday night, and Julie the waitress made sure I had a comfortable place in the restaurant and the service was very good. Thank you to the staff team who did the hotel and the Premier brand proud.- Ann

We stayed at this Premier Inn for a night in September 2023. It is an average Premier Inn, set between a housing estate and an industrial estate on the north side of Cheltenham. The room was generally ok but could have done with a refresh, however, we were able to get an early check-in which was useful for us and the others in our party. The breakfast the following morning in the Beefeater next door was slow and poor, there was one lady server completely run off her feet and our cooked breakfasts took nearly an hour to arrive, which was not helpful when we had appointments to get to. Overall, it's location isn't great but useful for the Racecourse, could do with a spruce up, but it does the job.

Asked for a quiet room ,given room next to a road junction, Did not get a restful sleep.which is what I expect from a premier inn. Rooms tired but clean .reception staff friendly .laundry delivery trucks trundle past bedroom window ,albeit early evening but still disconcerting ,when it is dark out side

Traveled down to Cheltenham north west on Friday evening to visit family, this hotel was by far one of the best premier inns we have stayed at, the hotel was clean and fresh smelt delightful, staff was very helpful and pleasant, special shout-out to receptionist leann who checked us in with a friendly smile and was happy to insist with anything we needed. The adjacent restaurant was okay but cleanliness was very poor, however this was no reflection on are stay and will definitely return.

Very happy with our stay. The only downfall is that the disabled rooms do not have an automatic door. The door into the passage way is also very heavy to pull open if you are in a wheelchair. What would be great if the doors worked the same way they did in the disabled cabins inboard the StenaLine boats to and from the Netherlands