Wyndham Garden Charlotte Airport Southeast

I’ve stayed here a few times and it was pretty decent some regular hiccups here and there but this black mold issue is a bigger deal than I thought

Loved this place but you do get what you pay for place can get loud ceilings leak and smells like cigarettes

Nice place stage is nice

I had a great experience and the staff was extremely nice and helpful. Will be returning.

The staff was very friendly and polite, but otherwise this was the worst hotel stay I have ever had. I will definitely never book this brand again. Carpet in the halls and elevators tearing from the floor, the room was filthy, carpet stained and filthy, bathtub dirty, curtains stained, stains all over the walls, the phone and mirror, crumbs in the desk chair, literally everything I looked at was filthy! The refrigerator did not work, so I couldn’t keep my leftovers from dinner or my drinks cold, the room smelled awful and moldy, and to top it off they deactivated my key the second night of my stay, so when I came in with my hands full, I went all the way up to my room, the key didn’t work for no reason, had to go back to the front desk for them to reactivate it. Not recommended for a stay!

Toilet was clogged but maintenance was able to fix same day- there was not bathtub faucet only a pipe sticking out. Was able to fill tub up for bath but was not able to use shower

Rooms bathroom fan didn’t work. Breakfast wasn’t refilled. No coffee cups. Attendant didn’t speak English.

I just want to say for a hotel that is going through an upgrade and everyone working there had to go well out of their way to help with different services that were non-functioning(keys that do not work, consistently, elevators, etc.) The service was outstanding. Erika at the front desk went above and beyond to make us feel at home I also cannot go without recognizing John Wells with the shuttle service. Not only was he efficient and helpful, but he was also kind and accommodating.

This property was disappointing. There were some people around the property who seemed sketchy. Johnathan the front desk agent was the best! He made sure me and my sister got to the elevator safely and he changed our room due to mold and dirt in our first room. He let us know that this proper was under new management and things would be changing. I hope so.