Guest User
January 31, 2023
Having holidayed with TUI formerly Thompsons over many years this is the first time i have written a comment like this but felt compelled to do so. Having chosen this hotel based on TUI's 4 star rating and online description my family and I were extremely dissapointed. The main hotel building and public areas were as described however we were not accommodated there but in another building next door which was referred to as an 'annex' with the name plate outside 'Villa Cerniglia'. To access our room we had a flight of stairs and no lift access. The room itself was in a run down state and not clean! The shower cubicle was dirty with build up of grime around the doors, no facility to place toiletries etc, only old screws left in the wall! The toilet had discoloured build up in the pan and we didnt even have a basic plastic cup to facilitate cleaning teeth. There was only a single wardrobe for 3 adults, half hanging space and half shelves and no drawers. The safe was not secured and could be picked up and carried away therefore we did not use it and were concerned that the villa door was constantly open and no one in attendance at the 'desk area'. The universal power adapters would only fit in one socket and none available in vicinity of a mirror. The window had a side opening shutter blind which we could not use because it was stuck. The balcony area had 2 sunbeds and a old, faded plastic table which was cracked and broken and two chairs. The wooden pergola over patio area was covered in flaking paint and we ended up with a lot of paint debris on our belongings after a night time shower of rain as well as all over the floor. There was no welcome pack/information folder/do not disturb signs or telephone to contact reception. We were supposed to have a garden view room however this was not the case. Most of the staff were friendly but not all! The pool area did not open until 9am which was late for a holiday destination and we were reprimanded one day for trying to go up at 08.45. Our visit was predominantly booked due to a wedding invitation which took us away from the hotel for 2 days, if this had not have been the case we would have complained at the time. I do not know how this could be classed as 4 star!!!!