If you rate the hotel facilities with four stars,
I just give negative points for the service attitude
2021-5-2 12:40
I drove for 4 hours and came to play at noon when I arrived at the hotel. When I walked in, I heard a Tianjin couple who was about 50 years old saying to the front desk, "The room has no windows, the soundproofing is too bad, and it's noisy."
The front desk will only say "You booked this room type, and you booked it online."
At that time, I felt that the service attitude was enough. Later, when the man asked, "Is there no other room yet? Can I change it?" Then the front desk still said "You booked it yourself, no change now" directly choked the couple away.
When it came to me, I was afraid of wrangling, and quickly handed over a few of our ID cards, indicating that I had booked two rooms online. As a result, I opened a room directly to me, and opened it only when I repeatedly stressed that I had booked two rooms. The image of the hotel decoration is basically gone
2021-5-3 11:30
That's right, we started to urge check-out and renewal at 11:30, and we just came back to the hotel to rest and lie down after 10 o'clock after watching the sunrise. I called when I was sleeping, and the most angry thing was that I booked two rooms for two days. Call me, just after being woken up, I asked her "Are you asking me if I can renew????" The front desk "Yes, are you renewing today?"
I asked again! "you ask me?"
This front desk is interesting, "Yes, can you continue to live?!"
I was angry and afraid to disturb the family, "I booked a room for two days, can't you see it?" The most annoying receptionist said "Oh, I didn't see it, we changed shift" and hung up! ! ! !
I didn't complain, nor did I want to find the hotel manager. If it is really necessary to rectify, then I say that time is enough.
I took my family and I was afraid of going out to cause trouble, and their hotel staff were inexplicably uncomfortable talking, as if someone had a supportive attitude.
Maybe there are usually few people coming, and they all come during the May Day holiday, so it's normal not to worry about returning customers.
By the way, the decoration is OK, the soundproofing is poor, and the breakfast buffet is average.
Original TextTranslation provided by Google