Best Western Plus Port OCall Hotel

Excellent hotel in Calgary, and best customer services, food restaurant are delicious we diffently we come back again

We arrived at the hotel via the shuttle bus around 6:00 PM on May 29th. The front desk receptionist (a lady) provided excellent service, and she truly deserves high praise! Since our English isn't very strong, she spoke slowly to ensure we understood everything and answered all of our questions with great patience. It was such a heartwarming experience.

My fellow Rotarian and I came for the 2025 Rotary International Conference in Calgary. The stay was pleasant. Service was excellent. Room was cleaned daily which was nice returning to a tidy clean room. Coffee and tea were replenished daily which was great. I will highly recommend to friends and family. The hotel was so close to the airport. Shuttle service was provided to the airport which was convenient. I liked the lobby display ready for the 2015 Calgary Stampede from July 1st 2025 for ten days.

Early check-in was a plus.The pools and hottubs are still the big plus for this hotel.The resto. ambiance is great.

Pool area was super fun. Hotel staff were friendly and nice. Hotel room and lobby had a perfume smell everywhere which for someone with sensitivities it was a bit much, other than that it was clean and nice

Great location! Family friendly :) We enjoyed our stay here.

Disappointing Stay – Would Not Recommend I had a poor experience during my stay at Best Western in Calgary. Upon check-in, the front desk staff appeared visibly tired and disinterested. She was unhelpful when I asked questions and seemed more focused on rushing through the process than assisting guests. Prior to arrival, I received an email from the hotel stating that I could redeem a gift card at check-in. However, the front desk refused to apply it, claiming it was only valid for bookings made through their website—despite no such condition being mentioned in the email. Additionally, I had placed a “Do Not Disturb” sign on my door, yet housekeeping entered the room and cleaned it anyway, which was an unwelcome surprise and a violation of privacy. The bathroom amenities were also disappointing. The shampoo and other toiletries were provided in very small tubes that were difficult to use. I requested a late check-out, just one extra hour, and was surprised to be asked to pay an additional $50. A bit more flexibility in such situations would leave a better impression. Overall, I do not recommend this hotel. The service, communication, and attention to guest comfort were well below expectations.