sebbie33
October 27, 2023
No doubt about it, this is a massive hotel. We called it a labyrinth. But they seem to invest in making it better and even bigger. When we were there they were finishing work on two new huge slides which kids will love. And there was some other building work going on. Views of the surrounding area are great. Because of the setting of the separate buildings against the hill when you are at the pool you do not feel like the place is massive. During high season I would expect this place to be packed and maybe very crowded around the various pools. When we were here it was quiet, except for some conventions (200 police officers!) and school kids. Staff (lots of them everywhere) are all very friendly and helpful. Our kids really enjoyed the kids program and staff. Although they did not seem to follow the program all the time so were hard to find sometimes. Food was pretty good, lots of choices, although after three days of the same routine I prefer some change. They do have one separate Japanese restaurant (not really what I am looking for in minas gerais), but more a la carte options would be nice. We stayed in an older building and the room was outdated and a bit sparse. Two beds, one chair a desk, a tv and a cupboard. Thats about it. But it is not about staying in your room here. But another building has better rooms so choose those if important. Brazilians seem to like very hot pools. I prefer to be able to cool down in them but that is only possible in the kids pool with the water castle. There is a walking pathway near the tenniscourts. Its not clearly marked (nothing is). Unfortunately no jogging path which seems a shame with such a big plot. If you like to play tennis, bring your own balls! We first got two terrible ones, only after extensive calling around by a persuasive staff member two reasonable others. They have rackets. Not sure I would go back but we had an enjoyable 4 days here. Somewhere in between 3 and 4 but because of outside area, food, cleanliness and pleasant staff I give it a 4.