Holiday Inn Brookfield - ​​MILWAUKEE Reviews

I love it here the pool is so amazing jacuzzi was very clean heated the pool is also heated and clean the rooms was very amazing smell good and clean the beds are so big and comfortable clean sheets clean pillow I literally didn't want to leave the hotel I stay a extra two nights just because I loved it so much and it was very relaxing then I'm around all the stores you can name like Walmart Target it's right by the mall where I went shopping I will recommend anyone to come here and stay

For this to have been the Holiday inn very disturbing and disappointing the conditions of the place are terrible my room wasn't properly cleaned left the old soap in the tub and dirt ring the heater/air conditioner wouldn't cut off and it made a horrible noise so you couldn't get a comfortable sleep the cable didn't work and there wasn't any breakfast the pool hot tub area was completely disrespectful. Computer was down so it was just a terrible display of service and conditions for the holiday inn and Trip just terrible wasn't expecting that

This hotel definitely was not the cleanest. Also not sure if there was a huge party booked here but the halls were full of unsupervised children spilling ice all over and red drinks on the floor. The pool area was trashed from the big group. Nothing was cleaned up from the day before by the next morning. The shower head was gross-so much buildup of all colors. The couch looked like it could have been wiped down at least. On the plus side, the gentleman at the front desk for check in was very pleasant, and the bed was comfortable.

Best afford price friendly staff

Needs work

The only problem was lack of cleaning staff on weekend. Couldn't keep up with laundry and towels. Other than that it was a good stay. Pool and hot tub were nice

The hotel was unable to provide key cards that worked to open room doors. They said that the programming part for the key cards wouldn’t work. Every time we needed to get into our room we had to wait for an employee to come up and unlock it. They only had one employee on during the evening and night hours so we were left waiting up to 25 minutes to get into our rooms. The employees were very nice and trying to do their best but they were very understaffed and the GM wouldn’t do anything to help. There were no pool towels, all floors were wet and very slippery, the hallways and elevator area were dirty. My friend slipped and fell on the wet floor and had to be taken to the ER. GM was blaming him for falling, saying there was nothing she could do for him. Employees were very nice and trying to do their jobs but getting no help from management. Rooms were clean and comfortable but wouldn’t take the chance of staying here again. I’d give the actual staff a 5 stars for doing everything they could to help the guests but would give management zero stars for not stepping up and figuring out how to fix the key card issue.

The room was right by the elevators. You can hear people talking as if they are right in your room. Very noisy rooms. Phone to call front desk would not actually call front desk when the button is pressed.

They didn't offer breakfast, a group of teens running around the building, hair on the beds as if it was never changed. I was not happy at all with the stay. I will also be contacting corporate. When i checked out they gave me a receipt with charges on it and could not explain.

Overall it was an ok hotel, our ceiling had some discoloration as if the room above us had something leaking at one time. But the main reason I picked this hotel was for the hot tub but the hot tub was in working order and there was no mention of that at the time I booked and when I asked how long it hasn't been working they confirmed that it was not working before I booked the room.

Stay was good over-all. But letting the people run around on the roof was not good. No hot tub as advised. Property has severely issues with roof leaking and bad repairs to try and cover it up

I booked this hotel specifically because it had a great hot tub! Come to find out after a long day visiting a relative in the hospital, the hot tub was not working and wouldn’t be for the stay. Although the staff were nice, there was one bar with limited inventory, no rumplemintz or pineapple in stock, no limes for tequila. The day just seemed to be an endless array of disappointments. The shower leaked out of the bathroom onto the floor, into the carpet and got my clothes wet. Not a place I’d recommend while dealing with a tragedy.

Room was sort of clean, no bedding for pull out sofa even after I specifically asked for it due to occupancy of 6. Hot Tub out of service, main reason for our stay was pool/hot tub.

Hot tub was broken, rooms were boiling hot and wouldn’t cool down, no continental breakfast as it looked in the photos online, front desk staff was not very friendly and pool closed at 9pm on Saturday night. Management refused any reimbursement for all the inconveniences.