Hilton Bournemouth Reviews

It’s okay, which is considered good in this place.

Booked room with balcony. None available. Staff pretty dismissive about it...other than that place was great. Good breakfast

Location is perfect

Many things didn’t work on the property including heating which during the cold week in Bournemouth it was not very pleasant. Also, the staff at the front desk was really unreliable and didn’t answer the phones on most occasions. Some things didn’t work like the outlet for the shaver in the bathroom. For the price the hotel charges customers should receive a much better class of service.

I payed extra to stay in this hotel expecting it to be good. I couldnt use the spa facilities because the pool was freezing cold. The hot tub was also freezing cold and my bedroom was also freezing cold. I was told id get a full refund and i didnt. Not happy at all with the stay. Honestly iv had a better experience in travel lodge ! So dissapointed. This was a surprise for my daughter anf was totally ruined.

The location is good and the breakfast is OK. But the cleaning staff will break in directly after putting up the "Do Not Disturb" sign.

適宜出差 房間大

the stay was good and the staff service in the restaurant was very good. However I left a pair of diamond earrings in the safe. On calling the hotel I got the answer that I have to go and collect them and they refused to send them by registered post even if I paid for it. As I live two hours drive away this is not possible to collect. I'm extremely disappointed in the reaction.

Hotel in ideal location with parking All clean and good working areas

Stayed for one night as 80th birthday celebration for my husband. Everything was fantastic. The staff from the cocktail bar, downstairs bar, restaurant and reception were friendly, welcoming and very helpful. After an excellent night's sleep in the king size bed, we thoroughly enjoyed a delicious buffet cooked breakfast where everything one could want for breakfast was provided. The check in and check out system was easy and quick. We'll definitely want to visit again.

I have used this hotel on a couple of occasions when visiting Bournemouth. Each time the staff have been amazing, very friendly and helpful. On my last stay, there was a party in the hotel and the music was extremely loud. I was located on the 7th floor and could hear it until the early hours, making it difficult to sleep. Other than that, my stay was very pleasant.

We had an overnight stay here, our room was ready early, the receptionist was friendly. It was a lovely room, so comfy and a great location. Breakfast was cooked beautifully. The whole experience was wonderful for our Christmas outing, love to go back again!!!!

Great hotel, breakfast is excellent too

Customer service was lacking a bit at reception in terms of greeting people could do with a refresher on how to greet paying guests. Staff at breakfast & dinner however where excellent kind and courteous especially a chap called Marco he is a shining example of how Customer service should be done, well done Marco! Room was good few maintenance issue but were resolved quickly and efficiently. Spa was excellent had two treatments me and the Mrs, Naomi is very good masseuse. Overall good in areas but can be improved in the smaller details. Would use again 4/5.