Hôtel le Rivage

Very good Hostel and location,service

It was nice and a good experience

Overall the experience was fine, just disappointing as we felt we experienced false advertising to a degree. The good: the staff was kind, attentive and courteous, checkin and check out were super easy and the facility was clean. But what is described and illustrated online is simply not what you get. For one, it’s not steps from the spa, it’s across a very busy interstate. Second it’s not made clear online, that once you enter the spa you cannot leave or come back even if you’re simply going to your room to grab something. We bought a full day pass with the intention of enjoying both the hotel and spa simultaneously as it was advertised possible online. Lastly, the rooms were average but nowhere near the level of comfort or luxury described online. We’re talking really decent drop ceilings and bandaid updates. Which is fine — but I wouldn’t have paid for one of the “upgraded” rooms if I knew that ultimately it was a typical room with a bath (no jets, spa products etc) in the middle of it. Additionally, for being associated with a spa - they didn’t even supply body lotion or good bath products in the bathroom.

Nice and clean hotel, comfortable beds. Located right across the street from SPA Le Finlandais. The breakfast buffet is ok, but should have more options.

At check in the receptionist provided explanation of the hotel breakfast times, etc in a low voice and so quickly as to be unintelligible. When advised she was not understood she advised my wife that perhaps she would understand better if she refrained from interrupting. My wife is fluent in French but somewhat hard of hearing. On another matter, the tub was badly cleaned and a soiled face cloth not picked up. We had stayed at this hotel the week before and had an excellent experience on that occasion. We will not be returning.

A quick stop to Rosemere. the hotel is clean with good customer service. Recommended