Check in agent did not follow through with the Vip amenities mentioned at booking. I ended up with 2 queen beds instead of the King bed i specifically booked. No follow up after I informed the front desk at check in. No follow up after i mentioned it again on the second day.
I booked this hotel also for the Vip upgrade (if available, i understand; instead i got a downgrade!). After i mentioned that I was to receive a bottle of wine, i received a cake (which was nice) 2 hrs after check in. I asked about the bottle of wine and at 10pm i received a mini bar size bottle of red wine. I felt cheated on this Vip amenity which is part of the reason for deciding on this hotel.
Hotel was clean and luxurious. Breakfast needs a hot meat item like bacon or sausage. There was none 2 of the 3 mornings I came down.
Staff was courteous at the front door lobby.
What the staff failed at, probably the higher management, is following up and following through when a guest has inquiries or complaints. I received none of that which was a shame.
Room was nice. Beddings were comfy. Location was unbeatable. Surrounded by restaurants and shopping. Generally a safer area than others that I have read.