Guest User
December 11, 2021
Upon check in we were NOT ASKED for PASS SANITAIRE.At no point during stay did we have to présent it. At all times during our stay the bar, lounge were closed. Restaurant only open for breakfast. Staff member on duty and seemingly taking care of both reception and breakfast was surly. We found 5 dirt encrusted knives in the container for breakfast cutlery. When handed these, staff member snatched them without apology. No staff member on duty from 20.00h Friday evening till Saturday morning which we found unsettling should there be an emergency. Notice in elevator about there possibly being a lack of some weekend staff on day duty. Room usual size and condition but carpet could have done with a better vacuuming. We emailed to an address given on hotel website re our concerns. However, no reply. A very disappointing stay. Previously we had stayed at the delightful Ibis Styles in Vendres, and had not been expecting such a difference in quality.