Omeo Suites Big Bear

NO ONE AT THE SERVICE DESK WHEN I ARRIVED, HAD TO CALL A PHONE NUMBER, LEAVE A VM, FOR SOMEONE TO FINALLY ARRIVE TO CHECK US IN. I PREVIOUSLY CALLED IN JULY TO CONFIRM FOR A DOWNSTARS ROOM WITH A KING SIZE BED. WHEN WE ARRIVE THE ONLY ROOM AVAILABLE WAS ON THE FIRST FLOOR WAS WITH TWO QUEEN SIZE BEDS. THEN THE ATTACHED ROOM NEXT TO US WAS SMOKING AND THE FUMES CAME INTO OUR ROOM, HAD TO GO TO FRONT DESK TO FIND SOMEONE TO LET THEM KNOW OF THE SITUATION. WILL NEVER STAY THERE AGAIN. WOULD NEVER REFER THEM EITHER

Check in is a 4pm which is a little bit late for my liking and front desk staff was rude. 

Just an average motel. The room was ok. Beds were comfortable. The shower water temp was scalding hot and would not adjust. Sheets did not look like they were clean. We asked for soap and shampoo to be refilled but it never happened. Not sure if the fireplace worked as there was no obvious way to turn it on but we didn’t ask.

It was ok for a 1 night stay only. You could hear the people talking in their rooms from each side. The microwave only worked for 10 sec. Intervals?? The heater even when turned off, kept the room hot? Air conditioner didn’t work- luckily there was a fan we used to keep the room cool. Overall, not a good experience . Would personally, not stay there , again. 2 star after remembering the above!!

The property was pretty clean and kept well. The management was helpful. The neighboring residents were loud, though, which made our stay a little unpleasant.

The front area was a mess and the bathroom was not cleaned properly hair in drains and dirty hand towel in shower left behind. The reception wasn’t very knowledgeable about what they offered to eat. The receptionist couldn’t be bothered when I was checking out she was getting out of shower and didn’t want to help me check out.

Definitely not what you expect when you see the name SUITES in the name of the Hotel. It is almost impossible to contact anyone at the front desk because at the front desk is a sign telling you to call the person on duty. The second major issue i had at this hotel is the room security. Upon our first night at check in we had another guest of the hotel gain access to our room because the front desk gave them a copy of our room key. As if that was not bad enough, the following morning the same thing happened again as my wife was getting out of the shower. Not only is this unacceptable but a major issue for the safety of the guests. Room check-in is at 3pm, typically not an ussue but when asking one of the employees i was able to find about early check-in both my wife and my self could have done without the attitude. If you are sensitive to noise this is not the place to stay. The walls are thin and you can hear the people on the next room with ease. The heating and cooling systems are old and make surprisingly loud noises throughout the night along with the air conditioning unit dropping water on the floor as if it was raining in your room. If you are only looking for an affordable clean room it meets the criteria, anything other than that do not hold your breath.

Where do I start first the deadbolt lock was not installed properly and was loose and unsafe, the extra door lock would jam leaving us to worry we wouldn’t be able to get out Brooklyn in case of an emergency. The desk lamp did not work at all. As a matter fact it didn’t even have bulbs. The room heater did not work which is unfortunate when it was only 37° at night but they did have a room space heater, which is also unsafe because a child can touch it and get burned. The bathroom had a dirty hand towel in the sink upon arrival, the basket that contains the coffee, condiments, hat, trash in it, and also had the individual packets in there, broken open upon arrival, the bathroom had dry wall patch work that never got painted over, when we first checked into the hotel, the front desk, receptionist actually had already checked in a person prior to me under my name so when I went to check in, apparently my clone had already checked in her excuse was both our names starting with M, so it was confusing. Maybe the issue is her wearing sunglasses at the reception desk . Yes I got pics to prove all of this . It was a horrible experience. With the name, luxurious in the hotel name, you think that certain standards would apply, but in this case, not even the minimum hotel standards were applied.