Vienna House Easy by Wyndham Berlin Potsdamer Platz

I had the great pleasure of spending a few days at this hotel, and I highly recommend it! I received a very warm welcome upon check-in; the staff was incredibly friendly, attentive, and always helpful. My room was spotlessly clean, modernly furnished, and offered a fantastic view. The bed was super comfortable, and you could immediately tell that great attention to detail has been paid. The bathroom was also extremely well-maintained and equipped with high-quality fittings.

The building is new, so the quality and cleanliness of the facilities are high. It is located in a residential area far from the city center. It is next to the railroad tracks, so you have to consider the noise. However, the unfriendly service, not the building problem, remains as a bad memory. I clearly paid in advance, but they stopped me because I tried to pay on site. The accommodation platform said that they did not confirm the payment. Fortunately, I printed out the payment receipt, and only then did they let me check in when I showed them the receipt. The problem is that they didn't even apologize. Well, that can happen. I understand that there can be mistakes. I paid for breakfast for 4 days during my 4-night stay. However, I never passed the breakfast restaurant properly. My room number was always missing. I solved it by talking about the missing room number at the reception the first day, but the same thing happened the next day. No, I paid for breakfast so proudly, but do I have to explain my situation at the reception every time? In the end, I was rejected at the restaurant on the last day because my room number was missing. I gave up on explaining. From check-in to check-out, I had to explain myself in this hotel to get the rights I paid for. I had to leave in a depressed mood from the morning. I don't want to go there again. If you don't expect service, then go.

I would like to give this hotel a bad review. The stay was extremely disappointing and did not meet expectations in any way. The train noise was unbearable - it felt like sleeping directly under a drawbridge. You could also hear the constant rushing of water from guests on the upper floors. The staff showed no interest in our complaints and just tried to force an upgrade on us to escape the noise. It seemed as if the hotel's beautiful facade was just to mask the constant noise of the trains rushing past, which seemed to be roaring past 24/7. For the price I paid, I would have at least expected to be able to sleep in peace. Unfortunately, this was not the case.