Sather Berkeley, SureStay Collection by BW

Very nice rooms quick service great location

Good deal

This is a good option for the price and location. Staff was very nice, parking was easy, beds were comfortable.

The price was reasonable for the location and the room is fine. We paid extra, in advance, for the breakfast, which seemed to be available to everyone. The choices were two sweet cereals, some packaged bread. The coffee maker wasn't working. Don't pay extra for breakfast.

I was very happy with all of the conditions of this choice and will keep it in mind in the future.

The inside definitely better than the outside of the property. There were unseemly characters staying there. That's not in a businesses control per say. Money talks, I get it! The real gripe is with staff and personal. I made a reservation that I in fact checked in for. Because I wasn't paying a switch was made. Even though I was physically there and they were aware of the switch even suggested it. I'm out of money I didn't have. I called multiple times. I asked to speak to the only person that can authorize a refund. The manager has been avoiding me like the plague. Do not stay here if you desire to have matters dealt with professional courtesy. I deserve a conversation at the very least. Disrespectful, blatantly rude and horribly evil to do people this way. My account is overdrafted with fees attached because of a mistake I didn't make. No one cares to correct it. I am low income and homeless. I couldn't afford the room myself. I have health issues, just got out of surgery 2 weeks ago. I was trying to get some peace and solace away from the shelter. Now my peace has been disrupted making my healing process more difficult and time consuming.

We left and did not checkin. Vulnerable areas with rooms at street level. Extremely risky fir two women. Should have warning it has rooms to the outdoors.