The Bliss Hotel Govinda

Dirty room, inadequate stuffs, poor management. Horrible experience, after 11am we didn't get breakfast so we bound to leave the hotel. The manager didn't even apologize. Though the breakfast was complementary, we didn't take that as they were delaying so much... So that should be their decency to less that breakfast !

We had booked 3 rooms for 2 nights with complimentary breakfast and checked in on 25.12.2021 evening. Our nightmare started on next day morning when we went for the breakfast. We choose Luchi ( poori ) sabji for all 7 of us. .After waiting for almost 20min and repeated reminders the waiter brought 12 poori in one plate , kept it on one of our table and left .. again we started chasing but the waiter did not bring the sabzi or the plates ... we were left with poori but no sabzi and after 10 min the poori also became cold. Other guests were also having similar experience and we decided to call the hotel owner . We informed about the whole fiasco but there was no action taken . At that moment we decided to leave the hotel as we realised that the hotel was not prepared to handle the number of guests who had the misfortune of selecting and checking into this hotel. Since our package was breakfast included , we requested the manager as well as the owner to give us the discount but they refused . We had to pay the hotel 7500/- and we had requested only a consideration of 500/- just as a token amount towards not serving the breakfast but they were so unprofessional and adamant that they refused and stuck to their full demand . Since it was not a matter of money , we paid them the full amount and left the hotel empty stomach and made arrangements at another hotel nearby for the rest of our stay. The whole fiasco wasted our whole first half of the day and disturbed our entire sight seeing program .. This is my worst ever hotel stay experience and I would not recommend anyone to even consider this hotel for stay..... As a regular traveller I understand that hotels at upcountry towns are not equipped with many manpower and they do find serving all their guests well during peak seasons but at least they need to have the courtesy to handle the situations..