City Express Suites by Marriott Cancún Aeropuerto Riviera

Our room was very comfortable. You have everything you'll need during your stay. The kitchen was useful to us since the room service is a little expensive. The airport shuttle was right on time.

They offered a shuttle but then would not answer when trying to book it. Finally took a taxi that cost us $65 to go 6 km. Total rip off. They told us our reservation did not exist even with a confirmation # and a receipt saying it was prepaid. Frustrating beginning to a vacation. Wasted time sorting it out and money.

We stayed here for one night before our stay at Moon Palace. Friendly staff, nice pool, close to the airport. We walked across the street to the outlet mall which is very nice. Lots of taxis waiting nearby. It worked out great!

Seen that people of other country are booking this Hotel, they should hire a few English speaking Receptionist and chef. Everything else was great!

Well, we expected this property to be bad, but it exceeded this. The property smelled bad all over the place. The bed had hairs, and It was not one hair but several hairs of different kinds. The pillows smelled like someone else slept on them; we ended up just putting our towels and sleeping on top of them. The only reason to stay here is because you need to be super close to the airport, so make sure to bring a sheet or a towel for the bed.

We arrived at the hotel on the 21st. of December 2023 with our two kids in the late evening. When we showed up at the reception for checking-in, it took us some time to get our key card from the two employees in the reception. After we received our key card and we went up to the room we was suppose to have, it turns out that the room was already busy with other customers inside! So we went back to the reception to get another room. After 30 minutes waiting time with two tired kids after a long flight from Europe, we got another room. During the night we was wake-up by other customers there was trying to get into our room when we was sleeping. We have been to many places around the world and staying on many different kind of hotels, but we have NEVER experienced to stay on a hotel with so low service and indifference from the hotel reception staff, and a hotel there is NOT in control of their own hotel rooms. This hotel is defiantly not a Marriott standard.

The room was extremely dirty and was not cleaned. The bed had hair, the carpet was extremely dirty, hair behind the sofa. No towels in the room etc.

its our second time is this hotel, we arrived at 1230 and the lady at the front desk that wasn’t very friendly rejected us, didn’t offer us to do the paper work just that we could leave our luggage, offer that we reject it since we had a car, by the time we came back 4pm, our room was giving to somebody else, and they wanted to give us a double, the gentleman at that shift solve the problem and find us a room with a king that was an upgrade. there were no towels and had to go down several times, everytime I was promised they would be delivered to the room, towels never arrived it came to a point that we were short on time, I had to go down for a third time, and settle for pool towels

Perfect place to wait for a next day flight. Shuttle service to the airport was very accommodating to my big party.