The St. Regis Beijing

The St. Regis Beijing Reviews

The St. Regis Beijing

No. 21 Jianguomen Outer Street, Beijing, ChinaView Hotel Details
The St. Regis Beijing
The St. Regis BeijingThe St. Regis BeijingThe St. Regis Beijing
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1 night

The St. Regis Beijing Guest Reviews

4.6/5
Great
325 review
Verified reviews
Location4.7
Amenities4.5
Service4.6
Cleanliness4.7
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All Reviews(325)
Positive reviews(314)
Reviews with photos/video(57)
Friendly front desk staff(21)
Tasty food(15)
Perfect for kids(13)
Quiet & comfortable(11)
Relaxing hot springs(10)
Loved the view(9)
Luxurious(8)
Great location(7)
Negative reviews(11)
chogrant
Deluxe King Room
Stayed in Mar 2024
Business travellers
5 review
5.0/5
Outstanding
Posted on Mar 24, 2024
All right excepting security checking.
Response from Property: Dear guest, hello: First of all, thank you for participating in our online review. Satisfying every guest is what we always strive to do. We look forward to your visit again and continue to provide us with valuable suggestions and opinions.
Guest User
Deluxe King Room
Stayed in Dec 2023
Business travellers
1 review
4.7/5
Amazing
Posted on Jan 20, 2024
very nice service from the front office and butler team, enjoyed the snacks from the team.
Response from Property: Dear Guest, Thank you for your trust in The St. Regis Beijing and your encouragement to our employees! We will surely treat you with elegant and exquisite service every time you stay! Sincerely, Hotel management team
Anonymous User
Deluxe King Room
Stayed in Nov 2023
Couples
14 review
5.0/5
Outstanding
Posted on Nov 18, 2023
Excellent! Generous, attentive service, and excellent facilities. We loved our stay here and will be back!
Response from Property: Dear guest, hello: First of all, thank you for participating in our online review. Satisfying every guest is what we always strive to do. We look forward to your visit again and continue to provide us with valuable suggestions and opinions.
Bruno Oliveira
Deluxe King Room
Stayed in May 2024
Business travellers
1 review
5.0/5
Outstanding
Posted on May 17, 2024
Bom hotel
Guest User
Deluxe King Room
Stayed in Oct 2023
Business travellers
50 review
4.0/5
Very Good
Posted on Oct 15, 2023
Helpful staff
Response from Property: Dear guest, hello: First of all, thank you for choosing The St. Regis Beijing as your first hotel. Your valuable suggestions are of vital help to our progress. We look forward to getting more feedback from you. Wish you the best. Good work and happy life.
Anonymous User
Deluxe Twin Room
Stayed in Nov 2023
Booked for others
2 review
5.0/5
Outstanding
Posted on Nov 28, 2023
Good View.
QusayQais
Executive Deluxe Double Room
Stayed in Aug 2023
Business travellers
59 review
5.0/5
Outstanding
Posted on Aug 31, 2023
Great choice
Guest User
Deluxe King Room
Stayed in Sep 2023
Business travellers
1 review
5.0/5
Outstanding
Posted on Dec 15, 2023
good!!
FRANCISCO
Deluxe King Room
Stayed in May 2021
Business travellers
11 review
4.2/5
Very Good
Posted on Jun 24, 2021
Old style hotel. Friendly staff.
Response from Property: Thank you very much for staying us and spending time to share your stay experiences. We do hope you enjoyed the stay and we could be one of your prefer hotel for your future visits in Beijing. Please do let us know if we could be any of your assistances, come back again. Roland Wang Director of Operations
Zunguidecaixiansheng
Executive Deluxe Double Room
Stayed in May 2024
Solo travellers
21 review
5.0/5
Outstanding
Posted on Jun 1, 2024
I went to the St. Regis Hotel in Beijing to celebrate my birthday🎈I was very satisfied👍 Butler Service is the feature of this hotel X1 distinguished ambassador VIP treatment + welcome card + milk light meal + birthday cake The SPA is very comfortable, I recommend everyone to try it High-end guest supplies
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jilliam
Deluxe King Room
Stayed in Mar 2024
Couples
5 review
5.0/5
Outstanding
Posted on Mar 31, 2024
The hotel has upgraded for free, and the room is generally retro, but it is within the acceptable range. The mattress is very comfortable, but there are few sockets in the room and the refrigerator is a bit loud. I don’t know if there is a leakage in the elevator, but I feel an electric shock every time I press it! The overall hygiene is very clean. The staff's service is very good. They take the initiative to help with luggage, open the door when getting in and out of the car, and respond quickly to room requests. There are embassies nearby the hotel. It is very convenient to take a taxi to Tiananmen, Wangfujing and Guomao business district. It is also very close to the subway station due to traffic jams. You can also see the nearby scenery outside the window. The hot spring in the hotel is great. When you are tired from shopping every day, you can go and soak in it to relieve your leg pain. The only drawback is that it is a bit far from the room and a bit of a walk.
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6/9
Response from Property: Dear guest, hello: First of all, thank you for choosing The St. Regis Beijing as your first hotel. Your valuable suggestions are of vital help to our progress. We look forward to getting more feedback from you. Wish you the best. Good work and happy life.
Guest User
Executive Deluxe Twin Room
Stayed in Mar 2024
Friends
5 review
1.0/5
Posted on Mar 22, 2024
Facilities: There is still a slight leakage in the elevator buttons, and the door curtain is a retro hand-turn type from the 1990s. Hygiene: average Environment: retro business Service: Basic butler service is the same as other St. Regis front desk services When customers who book on a third-party platform ask questions about room renewal and other related charges, the enthusiastic female front desk will reply to you like this: "Our retail price is not the same as online booking."
Original TextTranslated by Google
Response from Property: Dear guests, hello: First of all, thank you for choosing to stay at The St. Regis Beijing. We have received all your feedback and are very sorry that our service did not meet your expectations. We are deeply sorry for this. At the same time, we will definitely notify the relevant depar**ents to organize targeted retraining and strengthen management. We once again express our sincere apologies for the inconvenience caused to you.
Guest User
Deluxe King Room
Stayed in Feb 2024
Family
1 review
5.0/5
Outstanding
Posted on Feb 21, 2024
I am generally very satisfied with my stay at the St. Regis Beijing. I am particularly impressed by the hotel's living environment, especially the hot springs and swimming pool. The water temperature here is very comfortable, the water depth ranges from 1.2 meters to 1.8 meters, and the length of the swimming pool is 25 meters, which can be said to be my most satisfying part. However, some of the hotel's facilities seem a bit old, which is a small pity. Overall, I am satisfied with my stay and the service at the hotel was very good.
Original TextTranslated by Google
Response from Property: Dear guest, hello: First of all, thank you for participating in our online review. Satisfying every guest is what we always strive to do. We look forward to your visit again and continue to provide us with valuable suggestions and opinions.
HuhuDyingxiang
Deluxe Room (2 beds)
Stayed in Dec 2023
Family
31 review
5.0/5
Outstanding
Posted on Dec 29, 2023
The hotel is located in the embassy district. It is a long-established luxury hotel. The service is pretty good. The gym is large and has a lot of equipment. The swimming pool is also good. The room is a bit older but clean. Overall it's pretty good. When I booked earlier, I felt like I couldn't stay here just by reading the bad reviews. Only after staying here did I realize that the high reviews are justified.
Original TextTranslated by Google
Response from Property: Dear guest, hello: First of all, thank you for participating in our online review. Satisfying every guest is what we always strive to do. We look forward to your visit again and continue to provide us with valuable suggestions and opinions.
Guest User
Deluxe King Room
Stayed in Dec 2023
Business travellers
1 review
5.0/5
Outstanding
Posted on Dec 25, 2023
Thanks to William for the butler service, which is warm and attentive, making you feel at home. Thanks to Nancy, the guest relations manager, for taking care of us, and Dennis, the concierge, for his service. We will come back often!
Original TextTranslated by Google
Response from Property: Dear Guest, Thank you for your trust in The St. Regis Beijing and your encouragement to our employees! We will surely treat you with elegant and exquisite service every time you stay! Sincerely, Hotel management team