Anonymous User
May 4, 2023
There are too many slots, the most failed accommodation in recent years. Don't look at the pictures, don't look at the environment, no matter how good the hardware facilities are, the service is still at the level of the village. Flashy, not worth eight or nine hundred and one nights at all.
1. There was no one at the front desk when checking in, and other staff members in casual T-shirts helped to register. It is very unprofessional to chat with other staff members about other things while registering.
2. The room is too hot. The central air conditioner is just a decoration and cannot be controlled separately. The waiter said that it is good to sleep with the air conditioner off, and it is cool at night. The room temperature reached 30 degrees, and the child had difficulty falling asleep because of the heat, and woke up crying at night. Our family was tossed until 2-3 in the morning before we fell asleep for a while.
3. The design of the room is unreasonable. The bathroom is actually made of transparent glass. It is very inconvenient to bring children and the elderly. I had no choice but to find a sheet to cover the toilet and bathe.
4. The room is not small, there is not even a chair, people can only sit on the floor or on the bed. Not to mention the table. Things can only be placed on the ground. There were no chairs on the balcony either. It's too economical!
5. The switch panel of the bedside lamp is too bright at night, shining on the human eyes, making it difficult to fall asleep, so we can only find clothes to cover and block the light. The bedside table is very simple, and it is almost full if you put a mobile phone.
6. The breakfast is very simple, which is the level of an express hotel. The restaurant is very stuffy, so I want to leave as soon as I finish eating.
7. The legendary fitness facilities are just decorations. The swimming pool is ok and quite big, but the water is still a bit cold in May. No one uses it.
8. There are no fences, no security guards, and the surrounding area is wilderness, so the security is worrying.
It is the basic service tenet of the hotel to let customers sleep well and eat well. If these two points are not up to standard, other eye-catching gimmicks will forget the original intention. The hotel occupies a large area and has good basic conditions, but the overall management level and professional quality of the staff need to be improved urgently. Wish you better and better!
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