Atour X Hotel , Hepingli，Yonghe Palace，Beijing

I stayed in the hotel for three nights on a business trip and I'm reviewing it. The overall service was OK, but the hygiene was extremely poor. Hygiene: On the surface, it looked OK. As soon as I checked in, I saw a curly ********** stuck under the hand soap on the sink. I stayed for two days and returned to the hotel at 3:00 one day, but the housekeeper hadn't cleaned yet. I went out to wait for him to finish cleaning, and when I returned to the room, I smelled a faint odor, which was the kind of fermented water that was obviously not cleaned by the mop. After I opened the door and window for ventilation, I saw curly hair on the disposable paper cup again, and there were even some traces of use in the paper cup. I had thrown away the paper cups after using them before, and this was the new paper cup... I don't know if I offended the cleaner or what, so I had to clean like this...

Don't use the hotel shower gel, don't use the hotel shower gel, don't use the hotel shower gel. I thought that the newly opened hotel should be good in all aspects. I checked in at midnight and thought I would sleep and leave. I didn't expect that when I was about to take a shower and laid a non-slip mat, I looked up and saw something in the shower gel. Then I asked the hotel staff to go up and see, and squeezed out a bunch of unknown objects. It was simply, I had never seen it before. Then I looked at the hotel windows and faucets. They were all not wiped. The room smelled of formaldehyde. Another thing was that after 9:00 in the morning, several aunties outside the room were chatting loudly, talking, and laughing until 11:00. I couldn't bear it and opened the door to take a look. It was the cleaning staff, so I said let's continue chatting. I couldn't sleep. After complaining to the hotel, the hotel kept asking me to add WeChat. I added it, and I added WeChat to wait and see what that thing was. Then the hotel asked Ctrip to call me. I didn't call Ctrip. I didn't sleep in the first place. I planned to go back and sleep. Then Ctrip kept calling me. So if you let Ctrip handle it, why did you add me on WeChat? I didn't sleep all day.

The guy at the front desk (I think his last name is Zhu) is very nice! Very welcoming! We checked in very quickly even though it was late The location is very good, the old Beijing neighborhood is nearby, there is a Four Seasons Minfu 400m away, Xiaodiao Li Tang is also nearby, and the subway station is 7-8 minutes walk away, so it is convenient to go anywhere; the room is clean and tidy; But I still have to say that the breakfast is a little limited, it would be better if it is more diverse! I will stay here again next time I come to Beijing!

The hotel is very clean and comfortable. I will continue to choose Atour next time I come to Beijing. The service staff are also very enthusiastic and the breakfast is great. Overall, it is a good experience. I recommend everyone who comes to Beijing to choose Atour.

As a Ctrip Gold Diamond customer, I rarely comment. Atour is a vibrant brand. It seems that Atour is the only newly opened hotel in Beijing. But this hotel is not good in terms of hygiene, room cleaning, and front desk service. The table in the room is not wiped at all, and the service attitude of the front desk is also very bad. If you ask them to do something, they will tell you that the front desk is busy and there is no one. It is your hotel's fault that there is no one. You cannot postpone the service of the guests just because you have no one. Everyone knows that Beijing is famous for its poor service attitude. This hotel is particularly outstanding. Finally, you still want me to give a 5-star review? I suggest that the hotel should change girls to work at the front desk. I will not stay in this hotel in the future.

The front desk guy provided great service. The hotel has breakfast and free parking. It is also very convenient to visit scenic spots. I will stay here again next time. The room is clean and tidy, the bedding is comfortable, and the pillows are very comfortable! I asked the hotel guy for the link to order six for my family to use together. The experience was very comfortable!

The service staff is very friendly and makes you feel at home. During the busy business trip in the cold winter, the hotel staff is like the warm sun in winter. Business meetings can be held in the lobby, and there is free coffee and free parking. It's great 👍🏻. I will stay here on business trips in the future!

I used points to upgrade my room? You told me that you upgraded your room... How long have you been telling me that you upgraded your room? ………… Now they send private messages just for a little bit of good reviews... If you provide good service, who won't give you good reviews! And my friend's mobile phone number is not registered at the front desk How did you get the number in big data...