Hilton Bangkok Grande Asoke Reviews
Hilton Bangkok Grande Asoke
30, 21 Sukhumvit Road, Bangkok, ThailandView Hotel Details
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1 night
Hilton Bangkok Grande Asoke Guest Reviews
4.2/5
Very Good
360 review
Verified reviewsLocation4.4
Amenities3.9
Service4.2
Cleanliness4.1
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All Reviews(360)
Positive reviews(337)
Reviews with photos/video(105)
Great location(26)
Easy to get around(23)
Large rooms(18)
Tasty food(14)
Convenient for shopping(12)
Pool was OK(9)
Loved the view(7)
Awesome gym(6)
Negative reviews(23)
Guest User
King Deluxe Room
Stayed in Feb 2024
Couples
2 review
Outstanding
Posted on Feb 22, 2024
Excellent location, very good service, varieties of Breakfast, Cold AC, warm water works very well, fast abd strong. Thr bed is extremely comfy. The soup is very nice smell. Strong wifi, but automatic disconnect every day. Swimming pool is very small, narrow. Gym is nice. The view from our room at night was excellent. Overall, We like it.
6/20
Response from Property: Dear Valued Guest,Thank you very much for your feedback.We are delighted to read that you had an excellent stay and enjoyed your visit to our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all our staff to learn that guests are satisfied with our service as it is what we strive for every day.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Best regards,Nuchsara SapimaiGuest Relations Manager
Anonymous User
Twin Guest Room
Stayed in Feb 2024
Couples
2 review
Outstanding
Posted on Feb 14, 2024
Good location walk 3to 5min MRT, BTS and terminal 21.nearby have 7-11 too . Room is clean and stuff very friendly . Will come back again
Response from Property: Dear Valued Guest,We very much appreciate your comments regarding your stay at the Hilton Bangkok Grande Asoke.We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day.Thank you again for sharing your experience. And we hope that your next visit will be as pleasant as the past. Best regards, Nuchsara SapimaiGuest Relations Manager
Anonymous User
King Deluxe Room
Stayed in Dec 2023
Couples
13 review
Posted on Dec 28, 2023
Stayed for 2 nights, walking distance to Terminal 21 mall, with good maintenance of facilities.
Chelsea Rob
Twin Deluxe Room
Stayed in Dec 2023
Other
41 review
Amazing
Posted on Dec 7, 2023
A really like this hotel very good indeed stayed here a few times. A bit expensive but luxurious. Had breakfast this time and good. Great views from the higher floors l stayed 27.
Response from Property: Dear Valued guest, Thank you for taking the time to share your feedback following your recent stay. We're thrilled to hear that you found our hotel to have one of the best locations in Bangkok, with good breakfast and great view. Your satisfaction is our priority, and we look forward to the pleasure of welcoming you back for another exceptional stay. Warm regards, Nuchsara Sapimai Guest Experience Manager
DannyR
King Deluxe Room
Stayed in Nov 2023
Solo travellers
10 review
Very Good
Posted on Nov 17, 2023
Good hotel and good location. Reception was fast to check me in. They gave me a room with good view.
Response from Property: Dear Valued Guest, We very much appreciate your comments regarding your stay with us. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Meanwhile please accept our most sincere apologies for the shortcoming you have experienced during your stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards, Nuchsara Sapimai Guest Relations Manager
Guest User
King Deluxe Room
Stayed in Nov 2023
Solo travellers
1 review
Very Good
Posted on Nov 14, 2023
All good except for the water pressure for the bathtub. They were kind enough to change my room but unfortuately it was the same problem in the new room.
Response from Property: Dear Valued Guest,We very much appreciate your comments regarding your stay at the Pullman Bangkok Grande Sukhumvit. Firstly, please accept our most sincere apologies for the shortcoming you have experienced during your stay with us. It has highlighted important areas to focus on, your feedback has been well received and passed to teams, please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence as our aim to ensure each guests have nothing short of a memorable stay. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards, Nuchsara Sapimai Guest Relations Manager
Guest User
King Guest Room
Stayed in Mar 2024
Couples
6 review
Very Good
Posted on Apr 5, 2024
Bed was extremely comfy!
Response from Property: Dear Valued Guest, We very much appreciate your comments regarding your stay at the Hilton Bangkok Grande Asoke. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards, Nuchsara Sapimai Guest Relations Manager
Anonymous User
King Deluxe Room
Stayed in Nov 2023
Couples
4 review
Very Good
Posted on Jan 10, 2024
Hotel is situated right across Terminal 21 however it was almost impossible to cross the road during heavy traffic - had to use the metro underground tunnels to get to the mall.
First impression of our room was that the deco looks old and there was a musty smell. The corridor area outside our room was not air-conditioned so it was quite stuffy while we waited for the lift.
Arjun Tuteja
King Deluxe Room
Stayed in Dec 2023
Solo travellers
15 review
Amazing
Posted on Dec 7, 2023
Really nice hote just near Terminal 21 and lot of good eateries around
Response from Property: Dear Valued guest, Thank you for taking the time to share your feedback following your recent stay. We're thrilled to hear that you found our hotel is nice with the great locations in Bangkok. Your satisfaction is our priority, and we look forward to the pleasure of welcoming you back for another exceptional stay. Warm regards, Nuchsara Sapimai Guest Experience Manager
Kwok wing talon
King Guest Room
Stayed in Apr 2024
Solo travellers
1 review
Amazing
Posted on Apr 15, 2024
Staff are generously friendly and with smiles, willing to help on most occasions.
The swimming pool is rather small which, however, attracts lesser guests to come and poolside relatively layback.
Response from Property: Dear Valued Guest,It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards, Nuchsara Sapimai Guest Relations Manager
Guest User
King Guest Room
Stayed in Apr 2024
Solo travellers
8 review
Very Good
Posted on Apr 11, 2024
The slippers were like 2-3 star hotels… thin and flimsy…
The sink was easily choked..
corridors to room was not air-conditioned
No sports channel for a 5star hotel
bed was extremely comfortable and nice location
Response from Property: Dear Valued Guest, We are delighted to learn that you have enjoyed your stay with us. Taking your positive review and this feedback will serve as an encouragement to our staff, we will continue to strive towards achieving excellence in service and facility. We are sorry that some experiences did not meet your expectations. The team at Hilton Bangkok Grande strives towards improving by learning from constructive feedback like yours.We look forward to welcoming you again for another memorable hotel experience in the near futureBest regards,Nuchsara SapimaiGuest Relations Manager
Simchmy
King Guest Room
Stayed in Mar 2024
Business travellers
3 review
Very Good
Posted on Mar 28, 2024
Very old hotel with no reburbish and with some smell of old carpet and room. The breakfast are very simple
Response from Property: Dear Valued Guest,Thank you very much for taking the time to rate and share with us, your thoughts.Taking your positive review and this feedback will serve as an encouragement to our staff, we will continue to strive towards achieving excellence in service and facility. We are sorry that some experiences did not meet your expectations. The team at Hilton Bangkok Grande strives towards improving by learning from constructive feedback like yours.Thank you again for sharing your experience, and we hope to welcome you back in the future. Best regards, Nuchsara Sapimai Guest Relations Manager
AYZQ
King Guest Room
Stayed in Mar 2024
Couples
142 review
Amazing
Posted on May 3, 2024
2-3 min walk to massage and sow cow boy. You can dash the busy road to reach the bts faster or walk the normal route of 5 min . Room itself can see is aging thou it’s stated renovated. My water in bath tub came out brown:( first night bed sheet seem like someone sleep before, felt itchy uneasy when sleeping on it and gave tips to change our sheet and it’s so much better. Room itself it’s definitely spacious enough. All amenities provided.
Response from Property: Dear valued Guest,Thank you for sharing your feedback.Please accept our most sincere apologies for the shortcoming you have experienced during your stay with us, we noted with your comment regarding the room cleanliness was not up to standard also quality of water. We will be reviewing your feedback as a team and looking at the necessary changes for improvement and we will put more effort into training our staff providing service standards as a brands.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Best regards,Nuchsara Sapimai Guest Relations Manager
Guest User
Twin Guest Room
Stayed in Mar 2024
Family
4 review
Posted on Apr 1, 2024
Still the old stuff ! Not yet renovated !
Shame fitness room up to 8pm then closes , too early
Response from Property: Dear Valued Guest,Thank you very much for taking the time to rate and share with us, your thoughts.Taking your positive review and this feedback will serve as an encouragement to our staff, we will continue to strive towards achieving excellence in service and facility. We are sorry that some experiences did not meet your expectations. The team at Hilton Bangkok Grande strives towards improving by learning from constructive feedback like yours.Thank you again for sharing your experience, and we hope to welcome you back in the future.Best regards,Nuchsara SapimaiGuest Relations Manager
Kevin
Deluxe Room
Stayed in Sep 2023
Couples
4 review
Great
Posted on Sep 22, 2023
The hotel has a extremely convenient location just next to the Asoke BTS station and with walking distance to Terminal 21 Mall. Hotel Staffs were nice and friendly and even upgraded our room, just that they forgot I requested decorations for me and my girlfriend’s anniversary. Room was clean and spacious, however there were stains on the bathrobe. Wifi was fast and we had all the amenities needed. Overall, a good hotel to stay in
Response from Property: Dear Valued Guest,We would like to express our gratitude for choosing Pullman Bangkok Grande Sukhumvit as the destination to celebrate your special anniversary. Your review and feedback are greatly appreciated.We're delighted to hear that you enjoyed our hotel's prime location, friendly staff, and room amenities. It's our pleasure to have upgraded your room to enhance your experience.However, we sincerely apologize for the oversight in missing the decorations for your anniversary on first day. Please rest assured that we have taken note of this and will ensure that such special requests are diligently fulfilled in the future.Your comments about the bathrobe stains have been shared with our housekeeping team for immediate attention.Thank you for choosing to celebrate this meaningful occasion with us, and we hope to have the opportunity to welcome you back for another memorable stay.Warm regards,Nuchsara SapimaiGuest Experience Manager
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