Guest User
June 16, 2024
It was a horrible experience for my entire life and I am definitely not recommend on this hotel any more, don't ever go to this hotel as you will definite make a big mistakes. All the photos provided for this hotel are fake and they are not the same as the actual hotel, everything went bad and quality is very worst. All the facilities and utilities were very worst. There are so many dead bugs dead in the washroom ceiling, every where is very old compare with photos from Trip.com, there were no shampoo and washing bath provided. Hand wash lotion look it was expired at least one year. I have no other choice to buy everything in brand new. On second day, there was a guy to fix the watering pipe in front of my room starting at 9 until 5pm and I was complaining about it but no one care about it and the guy still kept fixing the pipe. On third day, the guy came back again on pipe and make very bad noise and I shoot to him to stop it, otherwise, I will call police, afterthat, the guy stop it. The hotel or reception must know this issue and I have no idea how can they treat the customer so badly without any concern to them. If I had money, I will move out this hotel and book to other hotel immediately after check in 30 minutes. I call the reception for the problems and no action, no help and no support as well. I sent message to trip.com for more than 4 times for help and requesting refund because everything is wrong and totally opposite compare the photos and information provided by Trip.com. Trip.com has a right to provide the correct information to customer and we use the service from trip.com as we trust them and they should take a 100% responsibility on this matter but so far, trip.com just make silent and don't want to provide support to customer like me.