Guest User
December 24, 2023
Nitin Shah We recently visited this resort and found the services to be extremely below par.The reception staff especially was very inattentive and very unhelpful with no intention to make the guests' stay comfortable. We went with young kids and they couldn't enjoy any of the amenities as swimming pool was dirty and the indoor activities room didn't have electricity. No extra bed provided(said it was unavailable)even though we had mentioned it before hand. Room were clean, kitchen staff was helpful but overall management was very in efficient and not hospitable at all. The food on the premises was overly expensive but not great quality. A can of coke was circa 470/-, a cup of tea was 320/- We had to cut short our trip from 2 nights to 1 night, as our kids were so bored and had literally nothing to do.and our money was not refunded too.Having paid for 2 nights, the receipt was only prepared for one night. No one was ready to clarify this error. We tried to speak to the manager Mr Ganpat Singh several times, but he was not ready to speak or discuss. He did not even come out of his cabin. They told us that our driver will be given food, which was so so sub standard that he couldn't even eat it. The whole resort, approximately 120 rooms, our 2 rooms were only occupied. Even then , they were unable to handle it. We will not recommend this resort to anyone, it's a total waste of time, money and energy.