Astera Resort Canggu by iNi Vie Hospitality

Location Located in a lively area close to major attractions and shopping centers. Easy access to public transportation and dining options. Staff and Service Friendly and very helpful team; their smiles are constant and service is swift. Smooth check-in and check-out, excellent reception from security and front desk. Special note: the hospitality from employee Devi was wonderful, and her dedication to assisting guests was evident. Shout-out: Special thanks to Devi for her dedication and attention to guest comfort; her presence made a difference in our experience. Hotel: Astera Resort Canggu by Ini Vie Hospitality A premier five-star property that combines luxury with a relaxed coastal ambiance. Thoughtful design, attentive service, and high-quality facilities that align with the Astera brand. Rooms and Comfort Spacious and clean room, an extremely comfortable bed that ensures a restful night. Elegant décor with luxurious touches and meticulous details. Good lighting, quiet and well-controlled air conditioning. Facilities Elegant restaurant offering a wide range of global and local dishes. Modern gym, beautiful swimming pool with stunning views. Excellent spa option with special treatments. Cleanliness Very high cleanliness level in rooms, corridors, and facilities. Clean bathroom facilities with high-quality fittings. Value for Money A memorable experience that justifies the price, especially during special offers or longer stays. Added value such as airport transfer services or extra meals in the evening. Strengths Professional and cheerful staff. Luxury and high comfort in rooms and facilities. Prime location with great views and standout services. Suggested Improvements Expand vegetarian/gluten-free breakfast options. Improve Wi-Fi speed in certain areas. Enhance the quality of some small details in the experience, such as sound insulation in some rooms.

The room was absolutely stunning with a private pool and hammock in the bedroom. Very friendly staff, the spa services are great ! Thank you Astera team ! Aïcha

There are many restaurants nearby. Great staff. Very new and cleaned room. It’s beyond our expectations!

The stay was good, especially their private pool villas room. The hospitality was nice services were prompt. Perfect for the honeymooners.

Loved it - really amazing place

Cleanliness: 1. Bed sheets and towels have stains. 2. Pavement is sand and if it rains it will trap water. Your leg will be full of sand. 3. Toliet have stains.(refer to the picture) Service: 1. Not attention to details- It was monsoon season so it rain when we reach the villa. (I do not need anyone to help me with my luggage but since I am carrying my luggage and umbrella.) Nobody help us to open the door. Despite we have already let them know and communicate with them prior to arrival. All these can only be done if we have 3 hands. 2. Not attention to details- It was raining heavily on the last day of my stay. On the way to their restaurant we will passby their reception. 3 staff sitting at the counter nobody helps us with the door. We have to close the umbrella and open the door all these can be done if you have 3 hands. 3. No proper handing over- we request to check at 12.30pm and the reception staff agreed. At 12.20pm they called us telling us that check out timing is at 12pm ? There is another issue as well on this that will elaborate more on amenities. 4. There is no engineering staff working overnight. 5. On and off the security will use pass use umbrella when the driver call them.(good point) Location is good if you are looking for cafe boutique shop something that is out of the city Amenities 1. I remember I book a smart villa. In the picture there is a hammock when I arrive there is no hammock. 2. Alexa is the smart home that cannot even turn on all lights as some of the lights are not map to Alexa 3. When we check in the villa it was at night so we went to the restaurant to eat and came back to the room to tidy up and unpack our stuff. The cold water tap is faulty. The staff on duty came to take a look and tell me no engineering staff is around so I have to shower with only hot water bear in mind is really hot water. It was 2am. We resort to us the bottled water given to us to shower and using the kettle to mix with the cold water to give us warm water. In the morning on the way to breakfast the staff did not ask me about it. Until I ask them what time can the plumber come to repair my tap and they don’t seems to know what had happened last night(morning). Is there proper handover done ? Overall I am really disappointed on the whole stay.