Stayed here for past few years over Christmas as convenient location to relatives. Everything looks a little tired now and in need of a decent deep clean. The corridors in particular did not smell clean. Unfortunately the main problem was no hot water. Tried to report at 10:30pm, stated they closed at 11pm but bar area etc all in darkness and no staff. Tried the 24/7 emergency number - no answer. Reported next day to staff who said they would send someone to room whilst we were out and if not able to sort could change room. Got back late from Christmas Day, having not heard from anyone to find still no hot water. Bar all closed again. When checking out the following day informed staff again who said they knew nothing about it.