Guest User
June 2, 2024
It's a mix bag in term's of reviews, having now stayed their I understand why. Starting with the park there no doubt its beautiful so much nature the seting is quite surreal. The facilities and activities are also excellent and what most would come to expect from a centre parcs. In regards to accommodation our Premium cottage was nice and not to unclean but this is hit and miss as some a very poor but this comes down to the cleaning staff so be prepared for this.. It's also very conveniently located to Disneyland, only a 15 min bus journey away and the buses run virtually all day and night. It's also very easy to get to having driven from the UK, It's not far from the main road which is ideal to visit supermarkets etc. One of our family favorite places on site was the Farm, such a lovely farm with play areas and great activities you can see the animals are very well looked after. Its just such a shame they dont seem to want to look after people! the same way. What let's this place down and in a big way is their customer service. With the exception of a few individuals such as staff running the kids activites 'shout out to the lovely lady running the chocolate making class.... however having said that the majority of staff are just very rude, there just not interested in improving your hoilday experience, they may as well be robots as they want to intract with people as little as possible. I just don't think the management of the park seem to get how important customers 'FRIENDLY' service is and means to people. I can't stress how much it can be the difference between a 1 star or a 5 star experience to that off your paying guests, the least you can do is smile while you take people's hard eared money. Luckly for me and my immediate family we didnt let this ruin our family hoilday but i can really see how it can. Having visted at the same time as my extended family the experience they got was shocking but its not my story to tell, but they will be writing their own review. From my personal experience, i would recommend this place but I would caution people about there customer service and staff at this park. It's easy to write back to the reviews as they do and say sorry etc and hope we visit again in the future blah blah blah. However i really hope you acttually do because this place could be amasing. I will be coming to visit again in a year or two and i really hope to see improvements in this area.