Macdonald Morlich Hotel at Macdonald Aviemore Resort

Service at reception was great and on realising we had a lesser standard room than what was booked and paid for we were swiftly moved to a better one. Service on entering the restaurant both times was poor and we were left standing both times ignored by a few staff. Hotel is tired and needing upgraded in most bits and the disgusting cigarette ashtray on entering the back door was overflowing and not emptied during our visit, not a good look at the doorway.

This place is possibly the worst hotel we have ever stayed in. We are on a tour, and we were stuck here. There is no AC and no ventilation in the rooms. The 2nd day we figure out how to fully open the window but there are no screens. Even with the window open, the room was stifling hot. Sweated sitting still. Everything in the room is dated. The carpet is old and the bathroom door was warped from water from the shower. It was 80+ F degrees outside and they had a comforter and wool blank on the bed with no bed sheet. We forgot a razor, they don't have them. Advertised a pool, it was closed. No face clothes, they haven't had them since Covid-19 for some reason. Our bus of 42 people went on a tour of the area and we returned, nobody's key worked. The person at the desk asked "did you go in any shops?" The cards are deactivated if you do for security reasons for who knows why. If you can, avoid this place.

We stayed at this hotel on their Valentines weekend deal and we really enjoyed our stay. For a very good price we had a lovely quiet room decorated with rose petals and chocolates and a very welcome bottle of prosecco. Also included was a lovely 2 course meal in the italian restaurant with a bottle of wine and then 2 free cocktails. The hotel also put on some entertainment which was very enjoyable. Our room was warm and spotless, all staff were welcoming and friendly and the deal was definitely worth it. I would recommend this hotel and we would visit and stay again in the future.

We happened to be staying on one of their Santa Claus weekends and the a**osphere was lovely with lots of excited kids. The staff were great dressed in xmas jerseys and a lot of elves about. The hotel was very warm and welcoming the staff excellent, and a very comfortable room.

Stayed for a concert, decent enough hotel but a bit short staffed.

This large complex is an easy walk to the Main Street in Aviemore. Train and bus station, shopping and walking. The restaurants are great. We didn’t bring bathing suits so can’t comment about the indoor water park.

Bedroom was tired and needed a proper clean, bathroom door was rotten at the bottom from shower water, bathroom extractor fan did not work. Also, they do not serve breakfast in this hotel - you need to walk to the Highlands Hotel about 300 metres away for breakfast, NOT a great idea in Autumn in Scotland when it's raining. The only restaurant is Italian - if you don't want that then again you need top walk to another of the resorts hotels. Altogether and very poor set up./

Called the reception to explain to them my AirPods had been left on the side table, they contacted house keeping to then tell me nothing had been found. Be careful with your items in this hotel in what you leave lying about. I

Bad experience from start to finish. Booked the Macdonalds Morlich hotel for a 3 night stay. Things didn't get off to a good start when we entered the room, there were flies all around the window (counted 10) luckily the window opened fully so I was able to get rid of them. We were on the third floor in room 351, from a health and safety point of view there were no safety catches or security screens on windows which I found a little concerning? In addition, a squeaky toilet door and radiator not attached properly to the wall just added to our initial concerns. We choose to ignore all of this as it is an aging hotel and does need some serious refurbishment although not cheap by any means. The straw that broke the camel’s back was next morning around half 5 when we were awakened by the constant noise of the lift in use not only by a coach party leaving early but every other customer who used the lift after that, it was incessant and annoying to the point of giving my wife a severe headache, even the noise of the tv wasn’t enough to drown it out. We eventually gave up and my wife contacted reception and spoke to the night manager who said he would speak to his manager and call us back. He called back promptly and informed my wife that he had spoken to his manager and we would be moved to an executive room in the Highlands Hotel later that day. We duly continued our holiday with a wonderful walk around Loch an Eilean which I would recommend to anyone, but before we left we spoke again to a new receptionist to clarify the situation and she said the information had been passed on. On arrival back at the hotel late afternoon, we spoke to the same receptionist, who then informed us that the duty manager had stated there were no rooms available. We immediately asked to speak to the manager and informed him of our complaints and the promise made to us by the night manager. The manager was adamant that they were fully booked and there was nothing he could do, no explanation was given as to why the room promised to us in the morning was not available now. Apparently our only options were to endure another 2 nights in the same room or cut our holiday short. We chose to leave immediately which was a really sad and disappointing end to what we hoped would be a well earned break in Aviemore. We have had a few enjoyable holidays in Macdonalds hotels over the years, namely Forest Hills in Aberfoyle, Holyrood Hotel in Edinburgh including Highlands Hotel many years ago but never encountered such an unacceptable and unprofessional standard of service. Furthermore, if we had been informed in the morning that there were no rooms available we may have been able to find accommodation elsewhere in Aviemore but as you can imagine at such a late stage in the day and after a long frustrating time web browsing we were unsuccessful and returned home. Your customers deserve to be treated with more respect and empathy and I would not recommend this hotel to anyone. Cue yet a