Porto Sokhna Beach Resort

I am having the worst experience right now with the hotel Reservation Manager. I booked 3 nights through another website at the hotel and chose to pay at the property, they requested my credit card as insurance and that the amount will be deducted in case I didn't show. I added my credit card but received a message that the full amount was holded by the hotel as a deposit, then they sent me that there is maintenance in the hotel during my stay! So I sent them, is it logical to take the full amount as a deposit! at least they should hold 1 night as a deposit, also it was not mentioned anywhere that this will happen so they should've asked! also I told him that an info like having maintenance should be mentioned before I do the booking not after! So without any explanation from their side or without a reply they just offered a free cancellation, so I picked that option and cancelled my reservation. The amount deducted is not refunded yet! and I am trying to reach to them over the phone and no one responds. By Message they told me that the unhold will be done after 10 to 15 days from the hold date! This is actually the worst reservation experience ever! I am still waiting for the refund and the bank told me that the transaction is still on hold by the hotel they have nothing to do!

This review is about porto chalets, we have recived horrible apar**ent with old broken dirty furniture although discussing the quality of the rooms with Princessa company before booking, we found old food in the fridge and they left us in the reception for hours try to find suitable unit, we came through booking. Com and they offered better rate to cancel our booking reservation...horrible experience so far

we enjoyed the dinner with the vibes, entertainment team was very kind and funny, all the staff are very polite, friendly and helpful.. the rooms was clean and the food was tasty, we haven’t a lot of varieties but the food was fresh and delicious, sure we will back again very soon with all the family 😊😊

الفندق ممتاز والنظافة تمام والاستاف هايلين جدا والاكل كويس جدًا والتعامل ممتاز وفريق الانيمشن ممتازين جدًا وذوق جدًا جدًا I suggest it for everyone who wants to spend a happy time in a beautiful place

I went with my little daughter and we both had a wonderful stay. The staff was very welcoming and super friendly (very attentive), especially the chefs. The food was very tasty and had lots of variety. Special thanks to chef Mohamed. My daughter and I had an amazing time at the heated pool and the beach. The pool was clean and there was always staff around you if you needed anything, which is great! Our room had a nice view but the bathroom seemed to be needing some renovation. Overall, the hotel was very nice and we had a fun, relaxing time. I would definitely go back there again.

The hotel very good location. And view. Staff friendly the breakfast very good big diffrent verity and testy .the dinner very nice diffrent food everyday good choice. Chefs very helping many live stations. Tasty

The view is great and the rooms very clean , My only 2 comments are, When you come back from the beach you will need to access bridge to back to the hotel, the entrance to the hotel is to confusing as the staff not fully educated with the rigt entrance and every time I found my self out of the hotel and walk all the way to go from the main Entrance. 2nd concern is the beach space that as assigned to the hotel guests is too small and not enough space for the guests and the water sport staff and their equipment are next to you . Buffet is amazing and many good variety of food thanks to Chef Haythm for his great smile and great help to everyone.