Pearl Star Hotel Atami Reviews
Pearl Star Hotel Atami
6-45Higashikayigan-Cho, Atami, JapanView Hotel Details
Check available rooms for your travel dates
We Price Match
1 night
Pearl Star Hotel Atami Guest Reviews
4.7/5
Amazing
57 review
Verified reviewsLocation4.7
Amenities4.8
Service4.6
Cleanliness4.8
Filter by:
Sort by:
All Reviews(57)
Positive reviews(56)
Reviews with photos/video(32)
Awesome rooms(29)
Awesome stay(23)
Friendly host(23)
Loved the view(18)
Large rooms(13)
Awesome amenities(12)
Clean and tidy(10)
Convenient location(8)
Negative reviews(1)
エレイン
Superior twin room ocean view with private open-air bath
Stayed in Jan 2024
Family
16 review
Outstanding
Posted on Feb 1, 2024
Everything is perfect, the hotel design is humanity and comfortable. The onsen in the room with regular temp all day and the view from balcony and public onsen is gorgeous.The service is really great by every staffs. The car park is just on the floor with your room is also very convenience. Look forward to come again if have chances.
Response from Property: Thank you for selecting us out of the many possible places here.Your compliments are the pillars of our support, and we aim to provide our customers with even higher levels of satisfaction. Your favorable comments has warmed our hearts and we will strive for excellence in our service. We eagerly anticipate your next visit and look forward to serving you again. Once again, we would like to express our sincere thanks for choosing our place.
Denise Lo
Superior twin room ocean view with private open-air bath
Stayed in Dec 2023
Family
22 review
Outstanding
Posted on Jan 11, 2024
Ryokan rooms are brand new, terrace w/Onsen overlooking the ocean. It’s super relaxing to dip in the Onsen outdoor pool
Response from Property: Thank you for selecting us out of the many possible places here.The staff and I would like to thank you for choosing our place during your precious time here. We eagerly await your kind return in the near future.
Phillip
Superior twin room ocean view with private open-air bath
Stayed in Apr 2023
Solo travellers
9 review
Outstanding
Posted on Apr 19, 2023
Excellent food and services
Response from Property: Thank you for providing your valuable feedback. It is our greatest pleasure to realize that you were satisfied with our food and servides. Our warm hospitality awaits your return sometime soon.
Ray1203
Deluxe twin room ocean view with private open-air bath
Stayed in Mar 2024
Other
20 review
Outstanding
Posted on Mar 14, 2024
The hotel will arrange a round trip taxi, the service is attentive, the breakfast is also very good, you can watch the sunrise and sunset with an unparalleled view of the sea, and you can watch the fireworks (if it is a designated time)
Original TextTranslated by Google
Response from Property: Thank you very much for choosing Pearl Star Hotel Atami among many hotels.
We will continue to welcome you with thoughtful service, delicious food and comfortable environment.
We look forward to your visit again.
Anonymous User
Superior Twin Room Ocean View with Tatami Room
Stayed in Feb 2024
Friends
3 review
Outstanding
Posted on Feb 23, 2024
It was the best hotel of my life.
Breakfast was also great. I was surprised that I could drink alcohol in the lounge and there was also a fitness room.
It was a very good experience.
Original TextTranslated by Google
Response from Property: Thank you very much for choosing Atami Pearl Star Hotel among many other hotels. Thank you for your compliment. We will continue to provide services that meet your expectations. Welcome to come again. We will wait for you.
Guest User
Superior twin room ocean view with private open-air bath
Stayed in Feb 2024
Couples
7 review
Great
Posted on Feb 16, 2024
The hotel is very new, the quality, service, location and view are very good. But there is a serious problem that Xiaohongshu does not mention. The main road below the balcony is very noisy, which affects the mood of bathing. There is also a small problem, the curtains are poor in shading.
Original TextTranslated by Google
Response from Property: Thank you very much for choosing Atami Pearl Star Hotel among many hotels. Thank you for your compliment. We will continue to provide services that meet your expectations. welcome again. We will wait for you.
chicolok666
Superior twin room ocean view with private open-air bath
Stayed in Feb 2024
Family
20 review
Amazing
Posted on Feb 15, 2024
This hotel's room facilities and location are excellent and impeccable. It even has Chinese-speaking staff. The hotel faces the sea and is very comfortable.
The only drawback is that there are not many choices for breakfast, especially for people who don't eat fish. Some items will no longer be restocked at 9 batteries. And for a resort-type hotel, breakfast ends at 930, which is a bit too early.
The service attitude of the staff varies from person to person. It is obvious that the attitude of local people is not as good as that of foreigners. The curtains in the room are very transparent and easy to wake up from the sun in the morning. As a hotel with a price of about 3.5k, I think there are still many areas that need to be improved.
Original TextTranslated by Google
Response from Property: Thank you very much for choosing Pearl Star Hotel Atami from many other hotels.
We are also very grateful for your valuable comments.
We apologize for the inconvenience caused to you during breakfast.
We will feedback your comments to the hotel and make improvements in future work.
We will continue to welcome you with thoughtful service, delicious food and comfortable environment.
We look forward to your visit again.
Guest User
Superior Twin Room Ocean View with Tatami Room
Stayed in Feb 2024
Friends
2 review
Very Good
Posted on Feb 19, 2024
The room is very beautiful and the bathroom is very clean. The hotel's hot spring has beautiful scenery and complete facilities. The only drawback is that the iPad used to control the room is not particularly sensitive and is very noisy at night.
Original TextTranslated by Google
Response from Property: Thank you very much for choosing Pearl Star Hotel Atami from many other hotels.
We are also very grateful for your valuable comments.
We are deeply sorry for the bad experience you had in the room.
We will feedback your comments to the hotel and make improvements in future work.
We will continue to welcome you with thoughtful service, delicious food and comfortable environment.
We look forward to your visit again.
Guest User
Junior suite ocean view with private open-air bath
Stayed in Feb 2024
Family
5 review
Outstanding
Posted on Feb 11, 2024
Friendly and clean. Best of all, the hotel room also has a small hot spring bath, so you don't have to go to the onsen, and the view of the sea from the room is really nice. This morning I was able to see the sun rising from the sea...
If anyone is traveling to Atami, I would highly recommend this hotel.
Original TextTranslated by Google
Response from Property: Thank you for choosing Atami Pearl Star Hotel among many hotels this time. Also, thank you for your high rating. We will continue to make even more efforts to ensure customer satisfaction. The staff is also looking forward to seeing what catches your eye. Thank you for using our service.
Guest User
Superior twin room ocean view with private open-air bath
Stayed in Jan 2024
Family
72 review
Posted on Jan 10, 2024
The location and facilities of the hotel are good. It should be a good location for watching fireworks. It is very close to the beach and commercial street within walking distance. I thought it would be a perfect travel experience, but I experienced a very disappointing surprise when dining. We booked dinner and the check-in guide was written in Chinese in the large bathhouse. You can wear the yukata provided by the hotel in the restaurant on the 6th floor. The staff who led the check-in also introduced that the white yukata can only be worn in the room, and the black one can be worn in the public area. In the spirit of Following the principle of doing as Romans do when in town, I put on the hotel's yukata before going to the restaurant, but when I arrived at the door of the restaurant, I was told that I was not allowed to enter. I went back to the room angrily and changed into my own clothes before entering the restaurant, but I lost the interest as before. I took the restaurant guide provided by the hotel. The waiter said he was sorry and would report it to the hotel to revise the guidelines. No one from the hotel even expressed the slightest apology for the confusion their mistake caused to us until departure - I can only say that I deeply regret the service of this hotel.
Original TextTranslated by Google
Response from Property: Thank you very much for choosing Pearl Star Hotel Atami from among many other hotels.
We apologize for the inconvenience caused by the incomplete guide of our hotel.
We have immediately changed the relevant information based on your feedback.
We will continue to listen carefully to your feedback and use it to improve our services.
Thank you again for your stay and your valuable comments.
Anonymous User
Superior twin room ocean view with private open-air bath
Stayed in Feb 2024
Other
1 review
Outstanding
Posted on Feb 11, 2024
The room was clean and the breakfast was high quality and superior.
Original TextTranslated by Google
Response from Property: Thank you very much for choosing Atami Pearl Star Hotel among many other hotels. Thank you for your compliment. We will continue to provide services that meet your expectations. Welcome to come again. We will wait for you.
Guest User
Deluxe Twin Room Ocean View With Ocean View Bath And Tatami Room
Stayed in Dec 2023
Friends
12 review
Outstanding
Posted on Dec 20, 2023
Went in December ~ The room was quite big and the service attitude was super good. It was so comfortable to soak in the private bath, drink cold beer while looking at the sea view😌, Atami has different beauty in different seasons!
Original TextTranslated by Google
Response from Property: Thank you very much for choosing Atami Pearl Star Hotel among many hotels. Thank you for your compliment. We will continue to provide services that meet your expectations. welcome again. We will wait for you.
Anihaseyo
Deluxe twin room ocean view with private open-air bath
Stayed in Dec 2023
Solo travellers
51 review
Amazing
Posted on Dec 7, 2023
The male worker who brought me into the room turned off the lights when he introduced me to the room facilities on the tablet (it was already dark around 6 p.m.), which shocked me.
Everything else was fine, especially when taking a taxi from the hotel to atami station, the hotel would pay the taxi fare in advance.
Original TextTranslated by Google
Response from Property: Thank you very much for choosing Atami Pearl Star Hotel among many hotels. Thank you for your compliment. We will continue to provide services that meet your expectations. welcome again. We will wait for you.
Guest User
Superior Twin Room Ocean View with Tatami Room
Stayed in Dec 2023
Family
7 review
Outstanding
Posted on Jan 16, 2024
The seaside view is great, and the fireworks display is unobstructed. The facilities and services are worth the price.
Original TextTranslated by Google
Response from Property: Thank you for coming to our store the other day. Thank you for your feedback. We will try our best to improve anything you are not satisfied with. We will continue to do our best to provide satisfactory service. Please come again next time!
Tomy yu
Superior twin room ocean view with private open-air bath
Stayed in Nov 2023
Family
3 review
Outstanding
Posted on Nov 20, 2023
This is my first time visiting Atami REARL STAR HOTEL! Stayed for two nights during the trip! On the first day, it was already 18:00 when we arrived at the hotel due to a busy street! Check in and ask the reception Book as soon as possible. There is Teppanyaki in the hotel! It’s such a pity that the store clerk said that it’s not available for two days 🤦🏻♂️ We can only go to Atami Station with an adult to get something to eat! Most of the shops along the way have closed! I had to remember the first night! Watch the sunrise early on the second morning 🌅 and have breakfast at the hotel! There was a beautiful waitress who was super polite and talked to us in Cantonese! Tell me~ It’s a pity that I can’t try your Teppanyaki🥲 She immediately said, “Wait for me to help you confirm the heat first.” After a while! A miracle happened! There is a seat at 17:00 tonight👏🏻There will be a fireworks show tonight! During the meal, I saw a group of people occupying left field! No wonder he has no place to speak! I would like to sincerely thank this super cute ☺️Ms. Zhu! We can enjoy a noble and delicious dinner😌 During the meal, the waiter will introduce how to cook and cook the food (in standard Mandarin)👍Everyone is very polite and has a warm smile👍After that, we will go back to the room to cut the fruits and wait for them to watch Fireworks🎆The room terrace is big enough! If you really like it, you can soak in the hot springs, eat, drink fruits, drink champagne, and watch the last section of fireworks! So pretty 😍I immediately said to my wife, "Hug this firework!" baby, I love you so much! In short, the hotel's location is excellent! It takes about 10 minutes to walk from Atami Station! Communicate in multiple languages! Excellent service👍worth a try🌅🎆♨️
Original TextTranslated by Google
6/11
Response from Property: Thank you very much for choosing Atami Pearl Star Hotel among many hotels. Thank you for your compliment. We will continue to provide services that meet your expectations. welcome again. We will wait for you.
Trending Searches
Trending Searches
Hotel Elephant Bay ReviewsJinglifang Shanju Hotel ReviewsRoku Kyoto, Lxr Hotels & Resorts ReviewsBathala Resort ReviewsFlowers and Leaves Inn ReviewsDandong Jiangting Hotel ReviewsLa Quinta Inn & Suites by Wyndham Claremore ReviewsChina Cozy Asoke ReviewsNana Hotel ReviewsTeba House Bisma Ubud by Ecommerceloka ReviewsLavande Hotel Guangzhou Nansha Branch ReviewsGRG Hotel Naha Higashimachi ReviewsGaya Island Resort - Small Luxury Hotels of the World ReviewsS Box Sukhumvit Hotel ReviewsButterfly Farm Bed and Breakfast Nirranda ReviewsQuest Macquarie Park ReviewsFuat Pasa Yalisi - Special Category Bosphorus ReviewsJi Hotel (Foshan Sanshan ) ReviewsHilton Garden Inn Albany ReviewsBest Western Plus Hotel Mirabeau ReviewsChongqing Jiefangbei Hongyadong river view Atour s HotelVictory Hotel (Beijing Road Pedestrian Street)Shihuayijing HotelRamada Encore by Wyndham Chongqing YubeiDusit Thani ManilaQueens Hotel ChitoseManju·Hangzhou Xiaoshan International Airport StoreIbis Styles Hotel (Kunming Nanping Pedestrian Street)HinatamikanMercure Guangzhou Beijing Road Pedestrian Street Hotel