We were greeted by a very friendly receptionist Elly. Such a sweet girl. We had booked a premium room corner lot with a King size bed and a balcony. There are only 2 King size rooms at this hotel. The room was of decent size but so badly arranged. It had an open wardrobe with a table fixed to the wall (so could not move the table and a stool underneath, one nightstand near the wardrobe and none on the other side of the bed which had a very big chair (only for one person) and alas, the balcony was for standing only. No chair no table. Such a lousy arrangement of furniture. So my husband sat on the armchair and I either had the stool that fitted under the fixed table or the bed! I don't know who designed this but in my view it's pretty senseless. Why not put 2 chairs and a small table on the balcony so we can enjoy the view? How long can you stand outside? So ridiculous. Waste of time to even book these rooms, since they have a big terrace on each floor for everyone to enjoy. The bath towels are very new and soft and fluffy so it leaves some fluff on the skin and my husband has very sensitive skin. So we ask for another towel, not so new...they told us if we wanted an extra towel it was free...2 extra towels you had to pay RM5 per towel! We only wanted to exchange one. Then after the first night, because the pillow is not very comfortable, we asked for extra pillows. Same thing: one extra pillow: free...more than one you will be charged RM5 per pillow!!! Could not believe. so preposterous. We also noticed the hot water after a certain time at night was kind of lukewarm. The following day we wanted to take shower around 10am and the water was cold. We called and asked why and they told us the hot water had been switched off. So we made a big fuss about it and they came and switched it back on. This is absolutely ridiculous. No matter about the lay-out of the furniture but the fact that you have to pay for extra towel, extra pillow and that the hot water is on only at certain time, they should put it on their website to advise customers and to avoid such aggravations and frustrations. The room was very clean and all the staff at the hotel is very friendly. We came here to try their seafood restaurant and the restaurant was closed for renovation to be re-open around March next year (??). Again, why don't they put it on their website? The problem lies with the owner/management. I don't think we will ever go back to that hotel unless they change their policies. TIPS: Since I can't put my tip in the place below, I would advise you not to bother to book King size room (which is the most expensive). You can always enjoy the large terrace on each floor. Be careful about booking standard rooms, some have no windows...it's like being in a coffin.
52 Reviews