Willing 24
August 17, 2023
As a Ctrip Diamond member, I have not commented much on the hotel since I stayed in it a lot. But in order to give everyone a real feedback on the Tianyu Garden Hotel in Anqing, I took a few photos. There are two key points:
① The decoration odor and formaldehyde seriously exceeding the standard on the 7th and 8th floors of the hotel;
②A hotel manager named "Song Qin" kept telling lies and deceiving guests.
①First of all, before checking in, I went to the site and asked to see the superior king bed and the view king bed before checking in. The superior room type was "retro" decorated ten years ago, and there was no need to explain the musty smell, so I stayed on the 7th floor with a view. As shown in the picture. As a result, I felt dizzy and coughed while taking a nap (the same situation happened during the home decoration delivery period), so I opened the window and listened to the wedding dance music sound downstairs all night to fall asleep. It is recommended that people with family members and children do not stay in this room type;
② In order to make it convenient to charge the car in this hotel, an incident occurred. At four o'clock in the night, someone pulled a gun on the car when it was not fully charged. When I woke up at six o'clock, I found the front desk and the security room. They said they were monitored, but they had to take charge of the password. Manager Song Qin. On the phone, the manager first said that the location of the charging pile was a blind spot for surveillance - and then said that he needed a password, which he did not have - and then said that he would not go to work until eight o'clock, so he should call the police if he was in a hurry.
After calling the police, the police contacted him and came over at 7 o'clock, and called up the visual surveillance. The encrypted surveillance said that he would add WeChat and send it back to me for processing. However, after waiting for two days, there was still no reply.
So to sum up, this manager who prioritizes finding ways to fool guests when faced with problems hopes that the hotel will pay attention to it.
Original TextTranslation provided by Google