Mercure Annecy Centre

The receptionist working September 15 at 13:00 booked us a bus to Geneva from her desk. That is great service. This is a very good hotel.

Very clean and updated house. Larger room and bathroom which was lovely. Breakfast available and nearby everything including the train station!

This hotel is poor and needs a complete overhaul. On the plus side the staff were lovely and accommodating. On our first night the room we had was cramped and airless & made me think of a prison cell. Very difficult to sleep in. The bathroom was dated and in need of a revamp. The shower head holder didn’t work and it was just generally really awful. Signs of wear and tear everywhere & noisy. We asked to move rooms but the hotel was full. We did get a better room on the second night but it too was far from perfect. The reception area is not very welcoming and the breakfast room cramped. I was pleased not to have ordered breakfast. We left it late booking and choices were limited but for a hotel owned by a multinational conglomerate that includes the Savoy in London and Raffles hotel, money is no object and it is not unreasonable to expect better standards, even if this is their budget chain of hotels. Its redeeming features are its location and friendly and helpful reception staff. I would not recommend this hotel unless you are desperate and I will never stay in a Mercure hotel again.

Good location near train station and short walk to downtown. Room is not all that different from what you'd find at an Ibis Hotel despite it being a more upscale brand.

This property needs to be remodeled. The pictures provided online for the room you pick are not accurate nor are the room sizes. There is no view, the room was not 194 sq ft. The heated towel rack didn’t work, the air didn’t work very well, the maintenance person said it was an old system and he could get it to cool a couple degrees lower. The last night we woke up to water pouring through the bathroom ceiling. The refrigerator didn’t keep the drinks very cold. None of the furniture matched. Very old and worn out.

Even though they advertise a lift, There are 7 steps to get up to lift. Not good for travelers with any health conditions.