Grand New Century Resort Anji Huzhou

Check-in at 10pm, there is only one person at the front desk, waiting for a while to check in while answering the phone to handle other matters and items, I said the room number and KFC, the result waited 15 minutes still not delivered, then called to inquire, the front desk staff said during the Spring Festival only one person too busy so will immediately give me delivery, the result did not give me a call said takeaway is gone, KFC, one customer directly handed over, another order I called before telling my room number, saw another room customer took KFC asked the room number and mine did not match after, no verification, so that at 11 o'clock KFC closed takeaway points can not have another one, immediately pointed out the hotel management problems, the manager on duty also waited a long time to come, came up did not express apology, said, no relationship with the hotel Obliged to look after other people's takeaway, then what right do you have to deduct the customer's takeaway?

This is my second stay at Anji Zhuboyuan Hotel. The rooms are comfortable, spacious, and well-equipped. There is also a balcony in the room, which is very comfortable. The scenery outside the balcony is beautiful. The air quality is good. The front desk service attitude is also very good👍If the breakfast is richer and more varied. I believe the occupancy rate will be higher👍

Check-in was efficient, the room was comfortable, the front desk upgraded the room, added a quilt and a set of toiletries, and the room was delivered quickly. The breakfast was rich, and there were children's plates, which was very suitable for family stay. The front desk was very good and enthusiastic, and saw a child and took the initiative to give a panda doll. I will come again next time!

There are quite a few staff members in the hotel who look like interns. They are very good and work hard, but their business ability is average. For example, some children did not ask and I had to ask for slippers and toiletries myself (another older staff member took the initiative to tell the guests). There are too many people staying in the hotel but the service cannot keep up. There are so many people for breakfast that the scene is a bit chaotic. There is no queue management at the door, no flow control, and the staff are working hard to take everyone to the table, but I really haven't encountered such a scene for a long time. The buffet variety is average, although it is not expensive. There are no people in the same restaurant as breakfast in the evening. The naughty castle is very small, and the female ticket seller at the door is very rude and has a stern face. If you say one more word, it's like you owe her money. The toilet and bathing facilities in the room are not blocked. There is no partition next to the bed, which has a big impact on the sleeping person when using the facilities. The advantage is that the hotel is at the entrance of the Bamboo Expo Park, the surrounding environment is good, and you can go to a cafe next to it. I feel that if it weren't for May Day, the price would be much cheaper, and the experience would be much better.