Hôtel Mercure Président Biarritz Plage

Had my handbag stolen from my room whilst I was downstairs in reception for 45 minutes waiting for someone to arrive. Hotel were very unhelpful, didn't call the police, left me to do that. Missing CCTV footage (mmm) trying to convince me I had lost my bag before I returned to the hotel. Very odd behaviour, I could go on and on . . . . . disgraceful. Would never stay there again BEWARE and keep all your valubles locked in the safe at all times

Very nice modern hotel in a great location on a major shopping street in the city centre. Short walk to the beach. Large comfortable king room. Great breakfast buffet with large selection of hot & cold items.

Good value for money - definitely worth paying a bit extra for the ocean view upper floors. The view of Grand Plage and lighthouse over the rooftops was picture postcard perfect!

We were welcomed by a friendly, smiley, receptionist. She was a breath of fresh air. She gave us a choice of rooms. The room was clean and fresh. The bathroom was clean and modern. Nothing broken. It had Nuxe products. The location was great. Despite being by two bars, it was very quiet. Comply bed meant a great night sleep.

This should not be rated as four star The Good: Excellent breakfast - but pricey. Location with beach within 5 minutes walk and plenty of bars and restaurants. The Bad: Understaffed - only one person ever visible. Online check-in does not work - they still request a card guarantee There is no bar or restaurant or room service - a must for a four star hotel The rooms are tiny - even the so called 'privilege' rooms can only just take a king size bed Unless you are on the higher floors there is no beach or sea view. If you have a rear room, you overlook a carpark. There are only 2 lifts and no accessible stairs (fire door access only) and one was not working when I was there. It is very expensive for what you get. My advice is to look else where, check that the room size and hotel facilities are what you are looking for. There much better value hotels out there, even in and around Biarritz.

No air conditioning available and it was quite warm. The only way to get air was to open the windows, which required opening the curtains as well, so at night all the light and noise from the parking lot came into the room. See photos. My room was not serviced, even though Housekeeping came by at 14.10 while I was on the phone and said they would come back in 30 minutes. I spent the entire afternoon and evening out of my room so I wouldn’t get in their way, and was disappointed to find nothing had been done. The key sensor on my door was iffy. When I asked Reception to try a new card to make sure the key itself wasn’t the problem, they implied it was my own fault, that they had just adjusted the doors. Even a passing maintenance man was unable to let me in with his passkey (my key worked eventually). This may be why my room wasn’t serviced, but no one told me. In all I was quite disappointed. This is a wonderful location, but the clientele is not considered.

Great location! Clean, tidy, and comfortable room. Very friendly staff.