The Delphi - Amsterdam Townhouse

Great experience. Clean rooms & good service 24/7. Would stay here again

I never write negative reviews unless they are fully deserved -- and they are here. I arrived at the Delphi on July 14, to discover the building entirely surrounded by scaffolding draped in blue tarp. Room views are entirely blocked by the tarp. I complained bitterly about not being informed in advance (I would have changed hotels) and was told "sorry" and the few rooms without the tarp are not available until 2 days later. I tried to move to another hotel but rooms are solidly booked in Amsterdam. So I had little choice but to stay there. I awoke the next morning to find a man standing right outside my window doing maintenance work (if you don't believe it, see the photo). In the end, the hotel moved me on day 3 to a 4th floor room (which was nice) and discounted the room with the worker by a paltry 25% for the 2 nights I had to stay there. I was NOT informed in advance; instead, there was a typed note in my room telling me about "upcoming maintenance" and apologizing for "any disruption this may cause to your stay." Surely, the Delphi management can do better than that. Guests who care about natural light and views should be paid to stay there, rather than be charged over $300/night. It's too bad that deception on the part of the management ruined my visit, b/c otherwise the place seemed nice. There was a nicely presented breakfast and the front-desk staff, especially Antonio, were understanding and helpful. The location was excellent for touring and getting to business locations. Before booking, call the hotel and ask if the scaffolding is still there.

We booked the Delphi for a long weekend visiting Amsterdam. The hotel is a short walk from the hustle and bustle and this suited us fine. The premises is superbly clean and decorated beautifully in a sort of modern/retro twist. Free hot drinks and snacks/fruit are provided. A limited warm food menu and bar drinks selection round out the lounge requirements. Our room was very well presented, flawlessly clean and very spacious. Hot drinks facilities and a small welcome snack basket where a nice touch. The icing on the cake of the Delphi are its wonderful staff- everyone one of whom where pleasant, helpful and knowledgeable. Each more than willing to help and do so smiling. Very well done Delphi. It will be a pleasure to visit again in the future.

We loved our stay at this charming hotel. We stayed for three nights with our teenagers who stayed in their own room. (Most rooms in this hotel will only fit two people). The rooms are clean and simple and straightforward. Breakfast was delicious and the lounge area was a great place to sit with a cup of coffee throughout the day. What really makes this hotel is the friendly staff. They are quick to help, problem solve, make a recommendation. This hotel is walkable from the main tourist area but not in the midst of it (about 15 minutes to the Rijksmuseum and 45 minutes to the Anne Frank House). They were undergoing some renovations when we were there, which we were warned about, and it was not a problem because we were gone from the hotel during the work times.

The hotel was completely covered in scaffolding due to work, that had not been communicated to us. The hotel staff and manager didn't do nothing about the complaints. Despite the view of scaffolding and construction (the hotel was completely packed), we had a great overnight stay without construction nuisance, but that was because no work took place during the weekend. It is a shame that they are too arrogant to respond politely to our complaints by email, otherwise we would have happily returned after the renovation. This is really a huge disappointment.