Guest User
May 30, 2024
We are very disappointed with our stay. The room smells like urine, the carpet is dirty, the door lock (to go to the patio) in our room opened easily—in fact, my 4-year-old son could open it easily, and I didn't feel safe. I called the reception and had to go there in person twice for someone to come to the room. Finally, a very polite gentleman tried to help me, but unfortunately, they had nothing they could do. The pool was dirty. We ordered room service, which said the delivery time would be an hour, but it took three hours. We have stayed at another hotel in the chain and liked it, but this time it was disappointing.