Guest User
August 13, 2024
This hotel also offers parking with a shuttle service to Frankfurt Hahn airport. I would advise against this here. The driver is not reliable at all. Both when we dropped off our car and when we picked it up, we had to wait a long time for someone to come. The agreed time was not kept. The phone number we left for us was not answered. It took us 30 minutes to get through to someone. And then we had to wait forever. Lame excuses that she had a flat tire and that she was only there because the new temporary worker was unavailable. She said the same thing when we picked her up. Yesterday we had to wait over an hour and our children were the only ones who were not picked up by the shuttle bus. We have often left our car with other people but this is the first time we have tried this parking lot and it will be the last time. There was no real apology either. Just the words: we are right, this is not acceptable...
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