Sadu Hotel

The hotel was very nice and clean! The swimming pool and breakfast was really nice too!! 👍🏻👍🏻👍🏻

We had awesome stay at Sadu Hotel. We enjoyed every bit of it.

When Musafir booked this property I was having real doubts bcoz I have read so many reviews. But the property really surprised me. The location of this hotel can be little inconvenient as it’s outside the city area. But this is very quiet and very good for people who wants to be away from the city hussle and bussle. Rooms are very comfortable and big. And amenities inside the room is really good. But washrooms doesn’t have door. This can be inconvenient for friends or family staying. In winter they don’t turn on the AC bcoz of it rooms get really hot and zero ventilation. Staffs are nice but they really needs to learn how to handle customers. This can be due to language. People will feel they are rude. Breakfast was really good. They have a lot of variety. Over all I had a real good time.

This hotel is with the wide range advantages. First of all location near the mountains, in the center of the city ,in front of of luxury mall Essentqi mall. Outstanding service with polite staff, a delightful breakfast experience, and impeccably clean rooms, all complemented by a showcase of national cooking traditions. I live in KZ, but never have seen at the hotel the option with the national kitchen, seriously amazing! The chiefs cooking is really like homemade! Recommend it at all!

I used the hotel on a business trip. The building was new and cleanliness was felt throughout. The location is good, there is a ski jump right behind the hotel and you can see beautiful mountains. Esentai Mall is also within walking distance, which is good for shopping. The rooms are reasonably spacious, clean, and relaxing. The shower rooms and toilets are clean and I never felt uncomfortable with the dirtiness. The hotel front desk is friendly and accommodating in English. I could not communicate in English at the hotel restaurant, but the front desk staff helped me and I was able to enjoy a good meal. All the staff were friendly and really helpful. When I left the hotel, I experienced hospitality similar to that in Japan. I would like to use this hotel again when I visit Almaty.

Very bad service. Had one of the higher priced rooms but don't get service. No water, no make up room despite many many requests

I would normally do a review starting good points then leading into bad points and leave it like that. This place the 'Bad Points' are potentially life threatening. There is a live 'always on' electrical socket in the shower cubicle. The 'Fire / Emergency' exists are propped open on each floor (which would lead to spreading of smoke incase of a fire) and the stairs are obstructed with beds, mattresses, building materials. The actual fire doors were obstructed by bags of cement (photos provided). That out of the way I'll talk about 'inconveniences' the hot water is inconsistent so you cannot guarantee a hot shower when you want. If your room has a pool view - the music starts between 7 - 730am daily. If you order 'Room service' then the food is delivered uncovered, it moves from kitchen through reception, into public lift, corridor. This includes drinks. There in one door in the shower/toilet area so you can either use the toilet in private or swing the door back to form a cubicle. Before I arrived I checked the reviews and the biggest issues seemed to be breakfast. First day I understood the issue. The food was not fresh (even though I was early), sliced cheeses were old, tray bakes weren't fresh. Potato products (hash browns etc) all tasted like they were prepared the day before and reheated. The prepared eggs, sausages etc were all just warm and again looked and tasted like leftovers. I was in a party of 40, within 3 days 12 of us has food poisoning. I'm not just saying we felt poorly, an emergency doctor was called to the hotel as people were collapsing. I know people say, should have mentioned it there and then as opposed to making a review. I did. I spoke to tour organiser, reception, restaurant manager who brought out the two chefs. They first thought that we had maybe picked up the bug from outside but that wasn't possible. The group had only ate together at the breakfast. This bug spoiled the rest of my holiday and some people are still unwell (5 days later). That aside the hotel is nice, really spacious rooms but could do with some surface cleaning on the walls etc, but it's a bit isolated. You can walk about 15 minutes to 'essential mall' which has supermarket, currency exchange and some expensive restaurants. This was my first hotel in Almaty so I cannot compare to others in the country. I have however travelled to over 35 countries and this hotel is bad.

I recently visited this hotel for my stay in Almaty and, it was horrible.we were 20 group of ladies and they treated us so badly,in bathroom hot water was not coming properly, short circuits were happening, AC were not working,no option in breakfast for vegetarian people. They even charged us for having lipstick marks on towel which can be easily cleaned off,they said it is not washable even made us wash the towel and show them it is washable then also they charged us 50,000 tenga and even called police on such a silly issue.So I would not recommend this hotel to anyone one should avoid this hotel at all cost.