sameeryshaikh
January 28, 2024
The resort offer a good weekend gateway for travellers staying in Mumbai & Navi Mumbai. Being an extended weekend, we had booked 2 nights stay at the resort. Online booking at Radisson website was fast and easy providing all necessary information of the packages. Travel to the resort from Navi Mumbai is around 90km via road. Due to the weekend excursion by ***y mumbaites, took us 3 hours to reach the resort. The last 2 kms stretch is bumpy and rough due to the road work happening. Resort entry is impressive, and property is extensive. Check-in process was fast and easy. We had taken the superior room in A wing which was near to the reception area overlooking the main deck and swimming pool. The water body area was oddly designed with knee deep water and poorly maintained in cleanliness. Surely needs a revamp. The wooden deck surrounding it is apt for various activities being carried by the resort. The swimming pool was not clean when we used it. The superior room we lived was poorly renovated especially the bathroom. Which hotel doesnot give a clothes hanging hooks inside the bathrooms. The toiletries certainly need an improvement. Seems the rooms in a wing are not Renovated and still have the old interiors. The breakfast menu is offered at their 2 different restaurants. For the 2 days we stayed, we could not find anything exquisite and unique. The egg counter was not able to dish out the perfect omelettes as we usually get in all 5 star resorts. Due to the weekend rush, the staff operations went haywire with wrong orders going to tables. The same was evident in Aparanta where the buffet quality was too ordinary with equally letdown service. The only saving was their food quality at their signature restaurant Kokum and spice. Excellent seafood offered. Kids play area is good with good outdoor activities like cricket, walking track and indoor play areas. There is lots to be improvised in terms of the service we could see hassled service staff and slips due to the weekend rush. Membership discount on F&B was not applied on the final bill. A one time stay is good enough.