Santo's Higham Farm Hotel

Lovely place, was such a great comfortable stay. Staff are so friendly and couldn’t help more. Food was lovely, great gluten free options! Great location with beautiful views and the room was lovely, comfy and very cozy! We will definitely stay again!

From arriving at Higham Farm for Sunday Lunch today the staff were very friendly and attentive. Customer Service exceptional and the food a delight. I have never seen Yorkshire puddings so big! Great location, food exceptional and at a great price, will definitely be back.

Limited menu for Mother’s day no vegetarian or vegan option offered on menu at all For starter they said they could take the cheddar out of the potato, leek and cheddar soup so agreed to have it Waitress served it saying it was a soup without cheese after 2 spoonful found a lump of cheese They had lied to me Must have thought I did not matter and would just be fooled For main we agreed just vegetables No potatoes of any description served no explanation a thimble full of tasteless vegan gravy carrots broccoli cauliflower only For pudding had fresh fruit salad supposedly consisted of melon and 2 small pieces of apple a joke

We were recommended by friends to visit here and didn’t disappoint! We decided to pop in for a lunch. Good selection of wines and beers at a fantastic price, The Fish n Chips 10/10 especially the triple cooked chips, service was very attentive and all the staff were happy and a natural approach to making us and everyone around us feel welcome. We have booked for Sunday lunch in a couple of weeks and looking forward to it.

The service was spot on anything you needed was catered to, while there my husband became poorly as a result paramedics were called the staff did everything in there power to help, clod water, extra towels to be honest it felt I was at home that's how good every one was the food was really good and tasty we had room service we left on Saturday the 17 th we made it home safely my husband went to the hospital and is still there. Hi you guys up at the farm hotel you were all amazing and can not thank you all for your support getting through that stressful night when we got home he went the hospital he had a very bad blood infection according g to the doctors he was very blessed,it was an amazing stay again I can not thank you all for your support and Roy food is great the waitress was loverly always smiling nothing was too much trouble, the ladies on reception are brilliant they do everything they can the manager was very freindly with a wide range of knowledge about the very old hotel any body gowing would really enjoy there stay.

Lunch today, hard chips, either not been cooked fresh or over cooked and stale, possibly several times but remained hard not edible. We asked to speak to the manager, the chef came out, angry and heightened raising his voice at a high pitch. Stating that the potatoes are locally sourced, blanched cooked yesterday then fresh today , he cooked them in the same oil as the fish and scampi. He called my friend aggressive again we asked to speak to the manager. The deputy manager Sarah Harding came out smirking, agreeing with the chef Ray Moody that the chips were cooked. I asked if they had tried them, they had not. Sarah then called my friend aggressive as the chef had said previously. She did not speak to us alone but with the chef. When neither of us had been aggressive, the chef was aggressive to the point where my friend thought he was going to hit me!! Is this the standard of customer service of an established hotel catering venue? We will be writing to the manager Roma about this poor experience and questioned if we should have spoken to the police about the chefs threatening behaviour. Needless to say we will not be recommending this hotel.

Absolutely outstanding place and very attentive staff .. beautiful views , beautiful place to eat .. I had fillet steak and was the best steak iv ever had .. the portions are huge great value for money .. everyone’s meals was beautifully cooked .. the afternoon tea is also home made and 10/10 . Best one ever .. really is a great place… 5 star ⭐️ ⭐️⭐️⭐️⭐️ well done staff and Chef 🧑‍🍳

The accessible room was tired,cold and dated. The central heating wasn’t working and we had to switch on the mobile electric radiator when we went into the room. My wife is disabled and I am partially disabled, however the three young waitresses on duty for breakfast on the Saturday morning were content to watch us struggle, until an older waitress sorted them out. We were there for our granddaughter’s wedding which was very well done, but overall we would not recommend this hotel for people with disabilities. In my opinion I was also overcharged for y sty, I had booked 2 nights bandb, but was charged for 1 night bandb, plus the food we ate on Friday 3rd November. The helpful receptionist on the Sunday morning refunded this after I asked for an itemised bill, but not the fact we were on 2 nights bandb. Suggest you all check your bills here if you decide to stay in a tired accessible room.

Bathrooms had many cob webs. Staff is so young and untrained. They charged us double for drinks and to date not refunded! Very unhappy for poor customer service. Reception counter staff promised it will refunded by end of the day, understand it was bank holiday and busy but this is something everyone need to check before you pay and no matter how much the hotel is busy make sure you dont pay double coz this place dont give you refunds!!!