3.9/535 Reviews
Balikpapan|2.36km from downtown
I checked in on 11 PM. There was no receptionist at the ground floor at my tower. The security told me that the 24 hour receptionist is on the 7th floor at the other tower. I must walked through water boom area that only partially covered by roof and that time the rain was falling. It could be better if I enter the hotel through the other tower. At the receptionist I must wait around 10 minutes because they were handling another guests. When it was my turn they found my room have been registered by my company but they were not sure whether someone have been checked in to my room or not. Then they must check directly to my room and I had to wait for another 10 minutes. After got my key I must walk through the water boom area again and it was still raining. Finally I could enter my room, but I found the blanket have some stains and the mat in the bath room was really dirty. I just opened the blanket and put away the mat. The room was small. The shower area in the bath room was also very narrow. When I wanted to check out on 7 AM I called the receptionist where should I check out and they said I must check out at the same receptionist with last night because the receptionist on my tower was not open yet. So I must walk again through the water boom area and it was still raining.