Yogyakarta|1.59km from downtownThis is an old hotel located in a location with good access to downtown Yogyakarta. The facilities are clean and well maintained, giving you the feeling of being in a museum steeped in history. The overall atmosphere of the hotel is very calm and quiet, and the exhibits placed here and there create a mysterious atmosphere.
The interior of the room is spacious enough and comfortable, and you can feel a new sensibility with the old-fashioned interior. There is a balcony overlooking the pool, and the night view from the balcony is reminiscent of a European resort. The bathroom is a bit small, but it is not a big problem to use, and there was no bathtub in the room I stayed in.
The overall service of the reception staff is very professional and friendly. The staff speak English and are very accommodating if you have additional requests for rooms. If you're interested in the exhibits inside the hotel, you may be able to hear the secrets of old photos and antiques from the staff.
The dining room is opposite the lobby and has a large number of tables, both indoors and outdoors. The quality of the breakfast is mediocre, and if you don't have high expectations, it's okay to have a simple meal. It is a space suitable for enjoying the fresh air of the outdoors while looking at a fountain like a work of art, and enjoying a memorable meal while looking at antique interiors and exhibits, but the overall service of the server and kitchen staff is not professional and the quality of the service is very poor. It was enough to ruin the positive vibes I had experienced. Ignoring customer questions, pretending not to hear them even when they say thank you, ignoring the menu because there are many drinks that are present but not prepared, ignoring customers because they have a small number of dishes, or asking for the omelette they ordered for breakfast because they did not deliver it for more than 30 minutes Bonnie gave me the cold rolled eggs that I had placed next to the crater to eat, etc...
(I ordered a menu for my wife who went down around 9pm and went on the go, and the female server gave me a pint glass to share, and with a rotten look, she set the cold aperitif and tableware. A male hall manager who pretended he didn't see it and ignored it.. I think I'll never forget this worst experience for the rest of my life.)
I wondered if such a service would be appropriate for a 5-star hotel. It was a moment when our plans to spend a quiet and happy time in a great historical hotel were quickly shattered. If the hotel side checks my reviews, I hope that they will pay more attention to recruiting and educating staff for the valuable experience of other customers (not only westerners who are good at tipping, but also Asians who are suspected of being Chinese).