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I travel quite a bit and this has got to be the most neglected hotel room I've ever stayed in. First, the bedroom wasn't as clean as I'd expect it to be. The phone wasn't working. When we picked up the handset there was electrical tape all over it, so someone knew it didn't work and tried to cover it up. Even after all that, i could let it be and say you get what you pay for. But the BATHROOM had not been touched since the inception of this hotel. The bathroom sink was the slowest drain I've ever encountered. The sink filled up every time we brushed our teeth, and had to wait 5 minutes before the next person could use it in order for the water to go drain. The shower rod was broken, causing the flimsy ineffective shower curtain to droop down to the middle, causing water to splash onto the floor from both ends of the shower. It's been like this for a while because there's mold on both ends of the shower and the tile is broken. Worst part, the shower did not drain all the water. There's a pocket i guess in the tub that doesn't seem to angle completely towards the drain, creating a puddle of STANDING WATER in the shower. Which means if someone takes a shower before you, like say a rowdy pre-teen playing in the dirt all day, you will be stepping into a puddle of their dirty run off from their shower. Our room was cleaned while we were away, and the puddle was gone when we came back, which means they found a way to push the water towards the drain, which means THEY KNEW ABOUT THIS PROBLEM. It's been like that for a while. How do we know you ask?? The spot where the tub puddle is IS RUSTING, while the rest of the tub isn't. You should feel ashamed to subject families to that room, and as a result I'd rather sleep in my car rather than stay at that place again.

Located off of I-85 at exit 49, the Holiday Inn Express & Suites Charlotte-Concord-I-85 near Charlotte, NC is just minutes from UNC Charlotte and many attractions. It's the perfect stop for every traveler.You'll find plenty to do during your stay at our hotel. Entertaining attractions, like the Bank of America Stadium and Spectrum Arena are located in nearby Uptown Charlotte, less than 15 miles away. Our close proximity to Concord Mills Mall, PNC Music Pavilion and Charlotte Motor Speedway mean there's something for everyone to enjoy.If you're looking for hotels near Concord Mills Mall and several local businesses, look no further. We're minutes from the NASCAR R&D Office, NC Research Park, and International Business Park. You can utilize our hotel's Business Center and spacious meeting room for your business needs.Whether business or leisure brings you to the Concord Mills area in NC, our hotel will satisfy your needs. Start your day in Concord with our Express Start breakfast that features eggs, our signature cinnamon rolls and our Smart Roast coffee. Keep up your exercise routine at our Fitness Center that boasts a treadmill, stationary bike and stair stepper. You can swim in the outdoor pool and relax in our gazebo. Our free high-speed, wireless Internet access keeps you connected to friends and family. Stay Smart with us and make your reservation now.

The Hilton Garden Inn Charlotte/Concord is located off I-85 at Exit 49, just minutes away fromCharlotte (Lowe’s) Motor Speedway and adjacent to Concord Mills Outlet Mall. The Charlotte Douglas Airport(CLT)is only 35 minutes away and the Concord Regional Airport (JQF) is 5 minutes away. The Hilton Garden Inn Charlotte/Concord offers you the opportunity to see your favorite driver take the checkered flag or takein many of the exciting area attractions.The Hilton Garden Inn Charlotte/Concord North Carolina hotel has deluxe accommodations, friendly service and relaxed atmosphere that await our guests. Certain to please the busy executive or leisure traveler visiting Charlotte/Concord are amenities that include complimentary high-speed Internet access with secure PRINTERon remote printing. The Hilton Garden Inn Charlotte/Concord has an in-room hospitality center with a microwave, refrigerator, coffee maker and two dual line phones with voice mail and data ports. Each guestroom has a large work desk with desk level outlets, ergonomic chair, complimentary HBO and USA Today each weekday morning.The Hilton Garden Inn Charlotte/Concord has a heated indoor pool, whirlpool, fitness center and 24-hour complimentary business center. The hotel also has complimentary wireless access in the lobby, by the pool and in the restaurant.The Hilton Garden Inn Charlotte/Concord hotel offers the Great American Grill restaurant serving freshly prepared breakfast and dinner. The Pavilion Lounge is open daily to meet before dinner or just enjoy an evening libation. The Pavilion Pantry has a selection of refrigerated, frozen and microwaveable items perfect for in-room preparation.Looking for a great Charlotte/Concord location for your next business meeting or special event? The Hilton Garden Inn Charlotte/Concord is perfect for you. With nearly 5,000 square feet of comfortable meeting/event space and catering services that accommodates up to 200 people, our staff is committed to making your event...

Feel at Home at Our All-Suite Extended Stay Hotel in Concord, NCWelcome to the brand new Homewood Suites by Hilton Charlotte/Concord located in Concord, North Carolina. Our all-suite extended stay hotel is conveniently located near the Concord Mills Shopping Mall, PNC Amphitheater, Charlotte Motor Speedway, Roush Fenway Racing Museum, NASCAR Speedpark, Bank of America Stadium, Time Warner Cable Arena and Zmax Dragway.Our spacious studio, one and two bedroom apartment style suites feature complete kitchens with cookware and stainless steel appliances, separate living and sleeping areas and upscale bathrooms with glass showers. Enjoy our complimentary hot buffet breakfast served daily and free hot dinner Monday - Thursday including beer and wine.Work out in our modern fitness center, swim in the outdoor pool and check out the sports court during your stay. Cook dinner on the grill and dine on the outdoor patio. Grab a snack or meal from the onsite suite shop and relax in your spacious guest room with DirecTV Residential Experience featuring a selection of 200 channels.The Homewood Suites Charlotte/Concord offers a fully functional business center and complimentary internet access so that travelers can stay connected with friends, family and coworkers while they are in town. Hold your business gathering in our meeting room and visit nearby businesses including Wells Fargo, Hendrick Motorsports, TIAA and Sirius XM.Get tickets to see your favorite band perform at PNC Amphitheater, shop at Concord Mills Mall and challenge your friends to a round of golf at Rocky River Golf Course. We look forward to welcoming you at our extended stay Concord, NC hotel.

I can't say enough good things about this hotel and especially about the staff. We had had reservations at another nearby hotel that was a) dreadful and b) had cancelled our reservations when we were delayed in arriving! After spending our arrival night in the miserably dirty, broken-down room we had initially reserved (they couldn't cancel that, as they had already charged us for that 1 night), we were stressed out about the cancelled reservation and the nightmare room and the impact all this was having on our plans. By the time I called SpringHill Suites, I was practically in tears. So many other hotels nearby were fully booked for the weekend. We were in the area visiting our grandkids, and had arranged to spend the day swimming with them at our hotel. But we now had to check out of the bad hotel by 10 am, so we didn't even have a room after that-- much less a pool! I explained all that to the incredibly helpful desk clerk who answered, and begged her for a room and early check-in, if possible. Fortunately, she and the housekeeping staff at SpringHill Suites REALLY came through for us. They got us into a room there by the time our grands arrived around 10:30 am. And in doing so, they earned our business from now on. The room was exquisitely clean, everything worked well, it was nice and quiet, and it had everything we needed. The walk-in shower was a wonderful bonus, since I am disabled and have trouble using a tub/shower combo. And they put our weekend trip for our granddaughter's 4th birthday right back on track. That kind of customer service, care and concern is PRICELESS these days. Give them your business. They'll work hard to please you and, if you have a problem, they'll do their best to help. We're proof of that!!!

This is a wonderful place to stay for a quick trip! Hot breakfast, updated rooms and bathrooms, and excellent customer service! Very helpful and so friendly throughout the whole stay. As a choice elite member, we even enjoyed a welcome gift, close parking, and check in was a breeze! We will definitely stay here again if in the area.

As always my stay was awesome. Room was so neat and clean. Beds were like sleeping on clouds. Woke up to a beautiful and delicious breakfast. I’d recommend this hotel anytime.

Let me start by saying that the front desk staff was awesome. Courteous, efficient, and on point with their service. It was all downhill from there. The ”breakfast area had all the tables and chairs pushed up against the wall, so they could not be used. The coffee machine was gone, the cooler with cold drinks (for purchase) was empty, the ice machine unplugged, the pool was closed, the workout room was closed....ALL IN THE NAME OF COVID. To top it off the person ”serving” breakfast had not one, but two electronic devices occupying her time, and interrupting her resulted in the rolling of her eyes. No, ”can I help you, please, or anything that resembled customer service. She'd slowly get up and say, ”What you want?” To which we had to ask what the options were. No juice (juice must cause Covid), self serve coffee was available, so why not during the day and in the evening? The one table that was too large to push against the wall was kept dirty so nobody would want to use it. Sharing an elevator with another guests, I commented on how rude the attendant was. The other guest laughed and said, ”Ha! She's in a good mood today, you should have been here yesterday!” I also greeted the cleaning lady with a ”Good morning” only to be me with a glare. I stayed 2 nights for business, but would have switched if it was an option. Using Covid as an excuse to cut your services is abhorrent. Other hotels in Charlotte are offering all amenities, but with caution. The place is a joke, and I will NEVER come back. NEVER!

First the negatives. Pillows and bed was not extremely comfortable and coffee table was a foot rest so hard to eat snacks and socialize but the staff far outweighed the negative. We arrived late last minute due to weather and flights. Check in was amazing friendly upbeat staff even at midnight !! Wish I had gotten the front desk staff’s names. But the best gem was Jeffrey Davis making omelets for all the guests. Friendly and communicative while making “made to order” eggs and omelets. Made our morning after a long day and night of travel. Thank you jeffrey!!!