Find Top Hostels in Mazatlan

Very friendly staff

When we arrived they couldn’t find our reservation. Finally after 15 minutes they find it. We ask for towels to use at the pool. They say they didn’t have any but someone would bring them to our room. We get to the room that was supposed to have one king or two queens. It had one Queen. Very small room. Hard mattress. My arms kept falling asleep. I only wish the rest of me could have done the same. Two sheets, top and bottom. No blanket. It had an ocean view however the balcony door stuck so badly it took all my husbands muscles to open. No lock on the door either. We went for supper, when we got back still no pool towels. So I decide to have a shower and realize there were no towels at all. Nothing. So my husband calls. They say they will bring some. I wait. And wait. I go back downstairs and tell the man at the desk I need two towels. He opens the cupboard, searches through a stack of towels and hands me one bath towel and two hand towels. No I say I need dos grande. Nope. He say no we no have. Not sure why I couldn’t have one out of the stack of towels that were there. They couldn’t be pool towels because he looked through them earlier when we checked in and asked then for pool towels, just as it said to do on the information page they gave us. I guess maybe they were thursdays towels only and we came in on Wednesday… who knows. Anyways with all that and the elevator that was in need of repair, (it was loud and out of balance and rubbed on something when you rode up or down) and the mold on the bathroom floor it is not worth the money at all.

The location is great, the pool area is very nice, and the restaurant ”condimento” is great during the breakfast buffet. However, I would not recommend the hotel for the following reasons: -My room was ugly, dated, and in bad condition. Additionally, there were bugs in the ceiling. -The hallways in the hotel smelled bad due to the garbage being stored outside on the bottom floor (I have pictures) and the open property next door having a garbage disposal area right next to Emporio hotel. -The valet parking took too long to bring vehicles to customers. -The bar was attended by young people unaware of customer service, the waiters and bartenders needed to be trained. Some waiters would charge you for drinks before delivering, and others would not. Most customers had to go to the bar because waiters did not approach anybody for orders or drinks. Lastly, the bartenders would play music randomly and stop/interrupt the songs if they did not like it, making it very annoying. -It was very inconvenient not being able to bring coffee, water, or food to my hotel room. I recommend the hotel for the breakfast buffet. It has a great view, and the service during breakfast was good!

The hotel is located in the heart of the old town, a 30-minute drive from the airport. 5-10 minutes walk to the beach, beautiful scenery. The restaurant buffet on the first floor of the hotel is very good, Mexican style, 180 pesos / person, RMB 66 / person, service is very good! There are various restaurants around the hotel, and the building is very beautiful, completely Spanish style. Artist performances in the small square near Sunday, the standard is extremely high!

Stayed 5 nights. The hotel is modern, about a year old, has a good location in the Zona Dorada. In front of the Malecón/boardwalk and the ocean. We had a room with balcony and views of the ocean. Nice Infiniti pool and delicious breakfast. Chambermaids were super friendly and wonderful. Stephanie, at reception, was the best and most accommodating. Comfortable rooms and mattress. Now, the neagatives... 1- Some of the staff, at the restaurant, was not very friendly, except the only lady waitress, who was very friendly and serviceable. 2- There was an extremely loud private party, on Saturday night, at the rooftop. Unfortunately, we were on the 7 th floor, just below the party. The music was EXTREMELY LOUD. The bass made our room vibrate. Even with ear plugs, we could not sleep. Of course, I complained, several times. They offered to move us to a lower floor. No way, Jose!. We had already unpacked for a our five night stay. The party was supposed to end at 12 midnight. It enredadera @ 1:30 am. Unacceptable and NIGHTMARERISH!. 3- There are no chairs in the balcony. You go to the pool as there is no place to hang and dry your bathing suits. 4- Although they provide a coffee maker in the room, they leave complimentary coffee, the first day. After, you have to pay for it. Does not make any sense to us. 5- The same with bottle water. Complimentary on the first night. Then, you are on your own. You pay the same hotel fee every night. Provide coffee and water nightly. Get your act together. You will still get the local tourist but FORGET about guests from foreign countries.

Solo estuvimos una noche y los chicos de recepcion super buena onda, Muy atentos y amables, la habitacion estaba bien para la noche que pasamos tiene lo basico para pasar unas cuantas noches, la locacion es muy centrica y la vista al mar es espectacular!!!

I stayed at The Palms for 7 nights in early November. I have stayed here many times over the years, at least 15 times. I have always given good reviews of my stays. The recent sale of the hotel has brought some changes, not all of them good. They have changed out the lobby furniture, more informal, less classy. The addition of the Panama Restaurant has brought many more people to the property, many who are not staying there. Good for the hotel I'm sure but more crowded for guests seeking tables at the outside restaurant, etc. But my biggest disappointment was that they hosted a wedding on property at the pool that went to 11 o'clock. With live music blaring into everyone's room! I thought the band was done until the wedding party brought up a banda group for the last hour from the beach. I'm sure it was pre-arranged. Oh brother. I can't believe the hotel management thought so little of its guests to allow this kind of noise late into the night. There was no way to sleep during this event in my opinion. I should have complained to the management but did not and that is my fault for not doing so. Maybe they would have given me some consideration on a future stay. I usually stay on weeknights only and this just reinforces that weekends are not for me at The Palms.

Regular visitor to the location due to business. Time to time, my stay credits do not post in my account. I spoke with property location during my last visit regarding and he promised me to report but it has been several weeks already but nothing happened. I called corp office but representatives (called also several times) were not able to help me saying ” we are checking with location”. I already spoke with the manager and it was their fault but what else are we checking? So bad customer service both from the hotel and corp. I am a Platinum member and do not deserve the treatment like this

Arrived for my super-short stay of one night and was greeted first by a great bellboy, who took my bags as I exited my taxi. Juan Carlo waited while I checked in and then escorted me to my room with my bags. I arrived late afternoon for just the short stay, so went only to the beach and walked around there. Very lively and cheerful, with banda music playing for families. I sat at the beach grill, enjoying a sunset, Pacifico and some great food - shrimp ceviche, tortilla soup and guacamole - so amazing. The server, Charlie, was attentive, charming and very fast. The room was quite nice. Very clean, spacious and comfortable. The bed felt great, not too hard. The hotel wasn't noisy, but the street noise was - not the issue of the hotel. We are close to Valentino's Disco and the pulmonias, with music and lights, were constant up and down the street. I, personally, was not disturbed, as it is part of the culture in Mazatlan! Other quick notes - wifi worked great, shower and water pressure was super, A/C was consistent and staff were pleasant. A great choice for my next visit!

For your next trip to the Mexican Pacific, stay at City Express by Marriott Mazatlán.Your interests and needs are our priority, so we offer spaces where you can work or relax.Queen, double or superior rooms are available, choose the one that best suits your preferences.Our outdoor pool and green area are the perfect places to rest and enjoy the weather.If you are looking for a hotel with a fitness center in Mazatlán, you will be pleased to know that we have this amenity, ideal for your exercise routine.Jumpstart your day with a complimentary american-style breakfast, which includes coffee, eggs, fruit, and compliments.Our location is privileged, we are close to the Acuario de Mazatlan, Mazatlan´s Pier and some famous beaches. Ask for a tour of the bay with the staff.The Mazatlan downtown is another place we recommend you visit. Check the restaurants and fall in love with the gastronomy of Sinaloa.At City Express by Marriott chain you will find practicality and functionality.