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The Ultimo is a good place to stay, even for just one night there is always nice to be there

I usually do not post reviews, but I had to this time to share my experiences. I stayed for a total of 5 nights, Tue and check out on Sunday(7-12 Feb 2023) Plus point -Location is really good , plenty of thai/chinese restaurants and room is huge. -Bed is comfortable, -Yoshie is one that was one more friendly staff that I remembered her name , please give her a raise or wine on me.(she is a Japanese, in case i got her name wrong) Hotel staff, is a on and off experience. The night ones tend to be more ”cold” and the day ones are much better.( again, Yoshie was the ”better” ones, there are more, but I couldnt remember their name) Now on to the exciting part... Tuesday- Checkin day, A smooth day but without hand towels and when I asked for them before leaving the place for a concert. ( they claim they were in laundry or something and I find it hard to believe for a 5 star accommodation) We were without a frying pan as well( they send it up though when i called for it) Wed- Requested for toothbrush/Toiletries and had to request again after waiting for more than an hour, as it was forgotten ,I presumed Thu- Requested to change towel when we went out in morning, nothing was done when we were back in evening. I especially informed the morning reception guys to not forget it, but someone in the middle must have forgotten it. Evening time, The staff upon informing said they will have it there in 10 mins, which they did. By the way, the phone became faulty but I didn't bother to inform as I thought I wont have much trouble with it not in use. I was wrong. Friday- The express cleaning end-up with all the towels taken away and, thats it. We found out when we were back in evening. We were left with no towels and on top of that the phone was not working so I had to go downstairs to inform the reception/staff , on night shift i suppose. Again they said would be there in 10 mins, which more or less they did. Saturday- There was a huge cockroach and I had to kill it myself, informed the staff downstairs but honestly I dont expect change of room or anything, just to feedback. From the above, you can see there were full of dramas and I think these are basic expectations.(especially the towel part) Would I be back there if I ever go Sydney again? Unlikely.

Our previous trip staying in Novotel Sydney for 9 days was unpleasant as the room cleaning was always not done and have to constantly calling the housekeeper to send the staffs to clean it. This trip during the Hotel Check in , I’ve brought it up to the counter staff, and we don’t face the same issues like last trip. During our 7 days staying, 1st day hotel sent the complementary fruits/cheese platter to our rooms. And the most important that our both room was cleaned, towel changed, etc. out 1st nite, we have a splendid dinner at St Thomas Kitchen in the hotel. The steaks was nicely done, the side dishes and desserts was great ! Have ordered room service for burger and salad, tast good and food delivery was fast. Will stays there again for our next trip.