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Sultan Mahmud Badaruddin II International Airport to Juanda International Airport flight

Explore the cheapest one-way and round-trip flights from Sultan Mahmud Badaruddin II International Airport to Juanda International Airport over the next 90 days, with one-way fares from THB 2,940 and round-trip from THB 6,050. Based on Trip.com's latest 7-day flight data.

    • Cheapest
      PLM 11:30
      2h
      Direct
      SUB 13:30
      Palembang - Surabaya | Wed, Nov 18 | Lion Air
      THB 2,940 THB 3,530
      17% off
      17% off
      THB 3,530 THB 2,940
    • PLM 11:30
      2h
      Direct
      SUB 13:30
      Palembang - Surabaya | Wed, Nov 25 | Lion Air
      THB 2,960 THB 3,530
      16% off
      16% off
      THB 3,530 THB 2,960
    • PLM 11:30
      2h
      Direct
      SUB 13:30
      Palembang - Surabaya | Fri, Nov 13 | Lion Air
      THB 2,970 THB 3,530
      16% off
      16% off
      THB 3,530 THB 2,970
    • PLM 11:30
      2h
      Direct
      SUB 13:30
      Palembang - Surabaya | Fri, Nov 27 | Lion Air
      THB 2,970
      16% off
      THB 3,530 THB 2,970
    • PLM 11:30
      2h
      Direct
      SUB 13:30
      Palembang - Surabaya | Wed, Nov 11 | Lion Air
      THB 2,970
      16% off
      THB 3,530 THB 2,970
    • PLM 11:30
      2h
      Direct
      SUB 13:30
      Palembang - Surabaya | Fri, Nov 20 | Lion Air
      THB 2,970
      16% off
      THB 3,530 THB 2,970
    • PLM 11:30
      2h
      Direct
      SUB 13:30
      Palembang - Surabaya | Sun, Nov 22 | Lion Air
      THB 2,970
      16% off
      THB 3,530 THB 2,970
    • PLM 11:30
      2h
      Direct
      SUB 13:30
      Palembang - Surabaya | Mon, Nov 23 | Lion Air
      THB 2,970
      16% off
      THB 3,530 THB 2,970
    • PLM 11:30
      2h
      Direct
      SUB 13:30
      Palembang - Surabaya | Mon, Nov 16 | Lion Air
      THB 2,970
      11% off
      THB 3,320 THB 2,970
    • PLM 13:00
      17h 25m
      1 stop
      SUB 14:00
      Palembang - Surabaya | Sat, Nov 7 | Normal Airline
      Find more flights
      Find more flights
    • Cheapest nonstop
      PLM 11:30
      2h
      Direct
      SUB 13:30
      Palembang - Surabaya | Fri, Nov 20 | Lion Air
      SUB 09:00
      1h 50m
      Direct
      PLM 10:50
      Surabaya - Palembang | Wed, Nov 25 | Lion Air
      THB 6,780 THB 7,550
      10% off
      10% off
      THB 7,550 THB 6,780
    • PLM 11:30
      2h
      Direct
      SUB 13:30
      Palembang - Surabaya | Sun, Nov 29 | Lion Air
      SUB 09:00
      1h 50m
      Direct
      PLM 10:50
      Surabaya - Palembang | Sun, Dec 6 | Lion Air
      THB 6,870 THB 7,550
      9% off
      9% off
      THB 7,550 THB 6,870
    • PLM 07:30
      9h 5m
      1 stop
      SUB 16:35
      Palembang - Surabaya | Mon, Nov 9 | Lion Air
      SUB 07:40
      8h 45m
      1 stop
      PLM 16:25
      Surabaya - Palembang | Sat, Nov 14 | Lion Air
      THB 6,050 THB 7,550
      20% off
      20% off
      THB 7,550 THB 6,050
    • PLM 08:50
      7h 45m
      1 stop
      SUB 16:35
      Palembang - Surabaya | Sun, Nov 15 | Super Air Jet
      SUB 07:40
      8h 45m
      1 stop
      PLM 16:25
      Surabaya - Palembang | Thu, Nov 19 | Lion Air
      THB 6,070
      20% off
      THB 7,550 THB 6,070
    • PLM 08:50
      7h 45m
      1 stop
      SUB 16:35
      Palembang - Surabaya | Tue, Nov 17 | Super Air Jet
      SUB 06:30
      3h 10m
      1 stop
      PLM 09:40
      Surabaya - Palembang | Thu, Nov 19 | Super Air Jet
      THB 6,070
      20% off
      THB 7,550 THB 6,070
    • PLM 10:20
      6h 15m
      1 stop
      SUB 16:35
      Palembang - Surabaya | Fri, Nov 13 | Super Air Jet
      SUB 06:30
      3h 10m
      1 stop
      PLM 09:40
      Surabaya - Palembang | Tue, Nov 17 | Super Air Jet
      THB 6,080
      19% off
      THB 7,550 THB 6,080
    • PLM 08:55
      7h 40m
      1 stop
      SUB 16:35
      Palembang - Surabaya | Mon, Nov 9 | Super Air Jet
      SUB 06:30
      3h 15m
      1 stop
      PLM 09:45
      Surabaya - Palembang | Sat, Nov 14 | Super Air Jet
      THB 6,120
      19% off
      THB 7,550 THB 6,120
    • PLM 08:55
      7h 40m
      1 stop
      SUB 16:35
      Palembang - Surabaya | Wed, Nov 11 | Super Air Jet
      SUB 06:30
      3h 10m
      1 stop
      PLM 09:40
      Surabaya - Palembang | Tue, Nov 17 | Super Air Jet
      THB 6,150
      19% off
      THB 7,550 THB 6,150
    • PLM 11:30
      2h
      Direct
      SUB 13:30
      Palembang - Surabaya | Sun, Nov 15 | Lion Air
      SUB 07:40
      8h 45m
      1 stop
      PLM 16:25
      Surabaya - Palembang | Thu, Nov 19 | Lion Air
      THB 6,180
      18% off
      THB 7,550 THB 6,180
    • PLM 13:00
      17h 25m
      1 stop
      SUB 14:00
      Palembang - Surabaya | Sat, Nov 7 | Normal Airline
      SUB 15:00
      6h
      Direct
      PLM 16:00
      Surabaya - Palembang | Mon, Nov 9 | Normal Airline
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      Find more flights
    • Cheapest nonstop
      PLM 11:30
      2h
      Direct
      SUB 13:30
      Palembang - Surabaya | Wed, Nov 18 | Lion Air
      THB 2,940 THB 3,530
      17% off
      17% off
      THB 3,530 THB 2,940
    • PLM 11:30
      2h
      Direct
      SUB 13:30
      Palembang - Surabaya | Wed, Nov 25 | Lion Air
      THB 2,960 THB 3,530
      16% off
      16% off
      THB 3,530 THB 2,960
    • PLM 11:30
      2h
      Direct
      SUB 13:30
      Palembang - Surabaya | Fri, Nov 13 | Lion Air
      THB 2,970 THB 3,530
      16% off
      16% off
      THB 3,530 THB 2,970
    • PLM 11:30
      2h
      Direct
      SUB 13:30
      Palembang - Surabaya | Fri, Nov 27 | Lion Air
      THB 2,970
      16% off
      THB 3,530 THB 2,970
    • PLM 11:30
      2h
      Direct
      SUB 13:30
      Palembang - Surabaya | Wed, Nov 11 | Lion Air
      THB 2,970
      16% off
      THB 3,530 THB 2,970
    • PLM 11:30
      2h
      Direct
      SUB 13:30
      Palembang - Surabaya | Fri, Nov 20 | Lion Air
      THB 2,970
      16% off
      THB 3,530 THB 2,970
    • PLM 11:30
      2h
      Direct
      SUB 13:30
      Palembang - Surabaya | Sun, Nov 22 | Lion Air
      THB 2,970
      16% off
      THB 3,530 THB 2,970
    • PLM 11:30
      2h
      Direct
      SUB 13:30
      Palembang - Surabaya | Mon, Nov 23 | Lion Air
      THB 2,970
      16% off
      THB 3,530 THB 2,970
    • PLM 11:30
      2h
      Direct
      SUB 13:30
      Palembang - Surabaya | Mon, Nov 16 | Lion Air
      THB 2,970
      11% off
      THB 3,320 THB 2,970
    • PLM 13:00
      17h 25m
      1 stop
      SUB 14:00
      Palembang - Surabaya | Sat, Nov 7 | Normal Airline
      Find more flights
      Find more flights
    • Cheapest nonstop
      PLM 11:30
      2h
      Direct
      SUB 13:30
      Palembang - Surabaya | Wed, Nov 25 | Lion Air
      THB 2,960 THB 6,880
      56% off
      56% off
      THB 6,880 THB 2,960
    • PLM 11:30
      2h
      Direct
      SUB 13:30
      Palembang - Surabaya | Mon, Nov 16 | Lion Air
      THB 2,970 THB 6,880
      56% off
      56% off
      THB 6,880 THB 2,970
    • PLM 11:30
      2h
      Direct
      SUB 13:30
      Palembang - Surabaya | Mon, Nov 23 | Lion Air
      THB 2,970 THB 6,880
      56% off
      56% off
      THB 6,880 THB 2,970
    • PLM 11:30
      2h
      Direct
      SUB 13:30
      Palembang - Surabaya | Sun, Nov 29 | Lion Air
      THB 2,970
      56% off
      THB 6,880 THB 2,970
    • PLM 11:30
      2h
      Direct
      SUB 13:30
      Palembang - Surabaya | Sun, Nov 22 | Lion Air
      THB 2,970
      56% off
      THB 6,880 THB 2,970
    • PLM 11:30
      2h
      Direct
      SUB 13:30
      Palembang - Surabaya | Wed, Nov 11 | Lion Air
      THB 2,970
      56% off
      THB 6,880 THB 2,970
    • PLM 11:30
      2h
      Direct
      SUB 13:30
      Palembang - Surabaya | Mon, Nov 30 | Lion Air
      THB 2,970
      56% off
      THB 6,880 THB 2,970
    • PLM 11:30
      2h
      Direct
      SUB 13:30
      Palembang - Surabaya | Fri, Nov 13 | Lion Air
      THB 2,970
      56% off
      THB 6,880 THB 2,970
    • PLM 11:30
      2h
      Direct
      SUB 13:30
      Palembang - Surabaya | Mon, Nov 9 | Lion Air
      THB 2,970
      56% off
      THB 6,880 THB 2,970
    • PLM 13:00
      17h 25m
      1 stop
      SUB 14:00
      Palembang - Surabaya | Sat, Nov 7 | Normal Airline
      Find more flights
      Find more flights
    • Cheapest nonstop
      PLM 11:30
      2h
      Direct
      SUB 13:30
      Palembang - Surabaya | Wed, Nov 11 | Lion Air
      THB 2,970 THB 7,260
      59% off
      59% off
      THB 7,260 THB 2,970
    • PLM 11:30
      2h
      Direct
      SUB 13:30
      Palembang - Surabaya | Mon, Nov 9 | Lion Air
      THB 2,970 THB 7,260
      59% off
      59% off
      THB 7,260 THB 2,970
    • PLM 11:30
      2h
      Direct
      SUB 13:30
      Palembang - Surabaya | Sun, Nov 8 | Lion Air
      THB 2,980 THB 7,260
      59% off
      59% off
      THB 7,260 THB 2,980
    • PLM 11:30
      2h
      Direct
      SUB 13:30
      Palembang - Surabaya | Fri, Nov 6 | Lion Air
      THB 3,210
      56% off
      THB 7,260 THB 3,210
    • PLM 06:00
      3h 30m
      1 stop
      SUB 09:30
      Palembang - Surabaya | Wed, Nov 11 | Super Air Jet
      THB 3,790
      48% off
      THB 7,260 THB 3,790
    • PLM 06:00
      3h 30m
      1 stop
      SUB 09:30
      Palembang - Surabaya | Fri, Nov 6 | Super Air Jet
      THB 3,890
      46% off
      THB 7,260 THB 3,890
    • PLM 06:00
      3h 30m
      1 stop
      SUB 09:30
      Palembang - Surabaya | Sun, Nov 8 | Super Air Jet
      THB 3,920
      46% off
      THB 7,260 THB 3,920
    • PLM 06:00
      3h 30m
      1 stop
      SUB 09:30
      Palembang - Surabaya | Mon, Nov 9 | Super Air Jet
      THB 4,000
      45% off
      THB 7,260 THB 4,000
    • PLM 09:30
      4h
      1 stop
      SUB 13:30
      Palembang - Surabaya | Wed, Nov 11 | Citilink
      THB 4,260
      41% off
      THB 7,260 THB 4,260
    • PLM 13:00
      17h 25m
      1 stop
      SUB 14:00
      Palembang - Surabaya | Sat, Nov 7 | Normal Airline
      Find more flights
      Find more flights
    • PLM 11:30
      2h
      Direct
      SUB 13:30
      Palembang - Surabaya | Wed, Nov 18 | Lion Air
      THB 2,940 THB 3,530
      17% off
      17% off
      THB 3,530 THB 2,940
    • PLM 11:30
      2h
      Direct
      SUB 13:30
      Palembang - Surabaya | Wed, Nov 25 | Lion Air
      THB 2,960 THB 3,530
      16% off
      16% off
      THB 3,530 THB 2,960
    • PLM 11:30
      2h
      Direct
      SUB 13:30
      Palembang - Surabaya | Fri, Nov 13 | Lion Air
      THB 2,970 THB 3,530
      16% off
      16% off
      THB 3,530 THB 2,970
    • PLM 11:30
      2h
      Direct
      SUB 13:30
      Palembang - Surabaya | Fri, Nov 27 | Lion Air
      THB 2,970
      16% off
      THB 3,530 THB 2,970
    • PLM 11:30
      2h
      Direct
      SUB 13:30
      Palembang - Surabaya | Wed, Nov 11 | Lion Air
      THB 2,970
      16% off
      THB 3,530 THB 2,970
    • PLM 11:30
      2h
      Direct
      SUB 13:30
      Palembang - Surabaya | Fri, Nov 20 | Lion Air
      THB 2,970
      16% off
      THB 3,530 THB 2,970
    • PLM 11:30
      2h
      Direct
      SUB 13:30
      Palembang - Surabaya | Sun, Nov 22 | Lion Air
      THB 2,970
      16% off
      THB 3,530 THB 2,970
    • PLM 11:30
      2h
      Direct
      SUB 13:30
      Palembang - Surabaya | Mon, Nov 23 | Lion Air
      THB 2,970
      16% off
      THB 3,530 THB 2,970
    • PLM 11:30
      2h
      Direct
      SUB 13:30
      Palembang - Surabaya | Mon, Nov 16 | Lion Air
      THB 2,970
      11% off
      THB 3,320 THB 2,970
    • PLM 13:00
      17h 25m
      1 stop
      SUB 14:00
      Palembang - Surabaya | Sat, Nov 7 | Normal Airline
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Crossed out prices are calculated based on the average price of the corresponding route on Trip.com.

Trip.com Price Insights: Flights from Sultan Mahmud Badaruddin II International Airport to Juanda International Airport

Which month has the cheapest one-way flights from Sultan Mahmud Badaruddin II International Airport to Juanda International Airport?

The data is based on Trip.com data from the past 12 months and shows the average one-way fares by month from Sultan Mahmud Badaruddin II International Airport to Juanda International Airport.

Based on Trip.com data from the past 12 months, the cheapest one-way flights from Sultan Mahmud Badaruddin II International Airport to Juanda International Airport are usually in November, with an average price of THB 2,440. June sees the highest fares, around THB 4,010.

THB 4,010
THB 3,225
THB 2,440
THB 1,655
  • THB 2,440
    Nov
  • THB 2,750
    Dec
  • THB 2,960
    Jan
  • THB 2,970
    Feb
  • THB 2,640
    Mar
  • THB 3,390
    Apr
  • THB 3,540
    May
  • THB 4,010
    Jun
  • THB 3,410
    Jul
  • THB 3,270
    Aug
  • THB 3,270
    Sep
  • THB 3,130
    Oct

Which day of the week has the cheapest flights from Sultan Mahmud Badaruddin II International Airport to Juanda International Airport?

The data is based on Trip.com data from the past 12 months and shows the average fares by each day of the week from Sultan Mahmud Badaruddin II International Airport to Juanda International Airport.

Based on Trip.com data from the past 12 months, the cheapest day for flights from Sultan Mahmud Badaruddin II International Airport to Juanda International Airport is Sunday, with average prices lower than other days. Try to avoid departing on Thursday, as fares are typically the highest.

THB 3,600
THB 3,250
THB 2,900
THB 2,550
    Cheapest
  • THB 3,070
    Mon
  • THB 3,460
    Tue
  • THB 2,990
    Wed
  • THB 3,600
    Thu
  • THB 3,120
    Fri
  • THB 3,490
    Sat
  • THB 2,900
    Sun

Which airline offers the cheapest flights from Sultan Mahmud Badaruddin II International Airport to Juanda International Airport?

The cheapest airline flying from Sultan Mahmud Badaruddin II International Airport to Juanda International Airport is Lion Air (from THB 2,960) among 8 carriers operating this route. Based on Trip.com's latest 7-day flight data.

Lion Air
From THB 2,960
Super Air Jet
From THB 3,210
Citilink
From THB 3,330
Batik Air
From THB 3,420
AirAsia
From THB 3,600
Pelita Air
From THB 3,650
Scoot
From THB 5,660
Garuda Indonesia
From THB 6,620

Find more flights and airlines

What is the flight schedule from Sultan Mahmud Badaruddin II International Airport to Juanda International Airport?

Check the schedule for flights from Palembang to Surabaya and find the flight that best matches your travel plans.

Flight info.
Departure
Arrival
Weekly Schedule

  1. JT857

    Sultan Mahmud Badaruddin II International Airport

    11:30

    PLM

    2h

    13:30

    SUB

    S - T - T - S
    Search

  2. GA109

    Sultan Mahmud Badaruddin II International Airport

    12:20

    PLM

    1h 20m

    Direct

    13:40

    CGK

    S M T W T F S
    Search

  3. GA326

    Soekarno–Hatta International Airport

    14:35

    CGK

    1h 40m

    Direct

    16:15

    SUB

    S M T W T F S

  4. ID7513

    Sultan Mahmud Badaruddin II International Airport

    06:10

    PLM

    4h 5m

    10:15

    SUB

    S M T W T F S
    Search

  5. IU921

    Sultan Mahmud Badaruddin II International Airport

    06:00

    PLM

    1h 10m

    Direct

    07:10

    CGK

    S M T W T F S
    Search

  6. JT694

    Soekarno–Hatta International Airport

    09:05

    CGK

    1h 30m

    Direct

    10:35

    SUB

    S M T W T F S

  7. IU871

    Sultan Mahmud Badaruddin II International Airport

    08:50

    PLM

    1h 10m

    Direct

    10:00

    CGK

    S M T W T F S
    Search

  8. JT2692

    Soekarno–Hatta International Airport

    15:05

    CGK

    1h 30m

    Direct

    16:35

    SUB

    S M T W - F S

  9. IU871

    Sultan Mahmud Badaruddin II International Airport

    08:50

    PLM

    1h 10m

    Direct

    10:00

    CGK

    S M T W T F S
    Search

  10. JT692

    Soekarno–Hatta International Airport

    15:30

    CGK

    1h 30m

    Direct

    17:00

    SUB

    S M T W T F S

  11. QG983

    Sultan Mahmud Badaruddin II International Airport

    20:30

    PLM

    1h 10m

    Direct

    21:40

    CGK

    S M T W T F S
    Search

  12. JT690

    Soekarno–Hatta International Airport

    03:35

    CGK

    1h 30m

    Direct

    05:05

    SUB

    S M T W T - S

  13. IU871

    Sultan Mahmud Badaruddin II International Airport

    08:50

    PLM

    1h 10m

    Direct

    10:00

    CGK

    S M T W T F S
    Search

  14. IU196

    Soekarno–Hatta International Airport

    16:55

    CGK

    1h 30m

    Direct

    18:25

    SUB

    S M T W T F S

  15. IU871

    Sultan Mahmud Badaruddin II International Airport

    08:50

    PLM

    1h 10m

    Direct

    10:00

    CGK

    S M T W T F S
    Search

  16. IU320

    Soekarno–Hatta International Airport

    18:30

    CGK

    1h 30m

    Direct

    20:00

    SUB

    S M T W T F S

  17. JT347

    Sultan Mahmud Badaruddin II International Airport

    17:05

    PLM

    1h 10m

    Direct

    18:15

    CGK

    - - T - T - S
    Search

  18. JT690

    Soekarno–Hatta International Airport

    03:35

    CGK

    1h 30m

    Direct

    05:05

    SUB

    S M T W T - S
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About Sultan Mahmud Badaruddin II International Airport and Juanda International Airport

Learn about Sultan Mahmud Badaruddin II International Airport (PLM) and Juanda International Airport (SUB) — including location, terminals, transportation, and travel tips.

Flight distance 1,026.45km
Cheapest one-way ticket price THB 2,940
Cheapest return ticket price THB 6,050

FAQs for Sultan Mahmud Badaruddin II International Airport to Juanda International Airport Flights

  • How long is the flight from Sultan Mahmud Badaruddin II International Airport to Juanda International Airport?

    Sultan Mahmud Badaruddin II International Airport to Juanda International Airport takes about 2 hours 52 minutes on average. Actual flight time may vary depending on route, weather and air traffic.
  • There are around 2 daily flights from Sultan Mahmud Badaruddin II International Airport (PLM) to Juanda International Airport (SUB).
  • The earliest flight from Sultan Mahmud Badaruddin II International Airport to Juanda International Airport departs at 06:10, and the last departs at 11:30, with about 2 flights per day. Flight times may change, so please check the latest departure and arrival times before you travel.
  • The route from Sultan Mahmud Badaruddin II International Airport (PLM) to Juanda International Airport (SUB) is quite popular. Without considering departure times or holidays, tickets cost around THB 4,660 in November, the most expensive month to book this route.
  • The latest flight departs from Sultan Mahmud Badaruddin II International Airport (PLM) at 20:00 and arrives in Juanda International Airport (SUB) at 21:50.
    • The distance from Juanda International Airport to downtown is about 13km, by taxi about 30 minutes.
  • The closest airport to Juanda International Airport (SUB) is Abdul Rachman Saleh Airport. The distance is around 62km.
  • Lion Air is a very popular airline operating an average of 101 flights per month.
  • One-way flights from Sultan Mahmud Badaruddin II International Airport to Juanda International Airport currently start from THB 2,940, and round-trip fares start from THB 6,050. The current lowest fare is a Lion Air flight departing on Wed, Nov 18; prices may vary depending on availability.
  • Yes. Batik Air and Lion Air operate direct flights from Sultan Mahmud Badaruddin II International Airport to Juanda International Airport, with an average flight time of 2 hours 57 minutes, and around 10 weekly flights. Actual flight frequency may vary by season.
  • Based on Trip.com flight data for departures within the next 30 days with at most one stop, the average one-way price from Sultan Mahmud Badaruddin II International Airport to Juanda International Airport is THB 3,950. Prices may vary depending on the departure date, airline, and availability.
  • Batik Air and Lion Air are the most popular budget airlines flying from Sultan Mahmud Badaruddin II International Airport to Juanda International Airport, with one-way fares starting from THB 2,940. Compare final prices carefully, as baggage, seat selection and payment fees may apply.
  • Sultan Mahmud Badaruddin II International Airport to Juanda International Airport operates around 9 weekly flights, mainly by Batik Air and Lion Air. Actual frequency may vary during holidays and seasonal schedule adjustments.
  • Enter Sultan Mahmud Badaruddin II International Airport and Juanda International Airport, select your departure date and number of passengers, then compare flights by price, flight duration, and baggage allowance. Once you've chosen a fare, review the change and refund rules, fill in passenger details, and pay to receive your booking confirmation.

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Note: Prices shown on this page are the lowest estimated prices found in the last 24 hours and include all taxes and fees.

Book with no extra fees

Prices displayed on this page are all-inclusive (incl. taxes, fuel surcharges, Civil Aviation Development Fund, etc.), and all fees are shown before payment. Charges for checked baggage, meals, Wi-Fi, and other optional services may also appear in the flight cards.

Real-time pricing updates

Prices, availability, and travel information on this page have been updated within the last 24 hours, and with many routes refreshed in real time. The more popular the route, the more accurate the data.

Change & Cancellation Policy

Trip.com shows the change and cancellation rules for each ticket during the booking process, including all related fees and conditions. Please refer to the following scenarios:
Voluntary cancellation/change:
To request a change or cancellation, go to the flight bookings page, select the option to change or cancel your booking, choose the relevant passengers and flight segment, and submit your request. Please note that additional charges may apply based on the airline’s fare rules.
Cancellation/change due to a flight schedule change:
If your flight has been rescheduled and you would like to change or cancel your ticket, you can submit an involuntary cancellation request. For full details of change and cancellation policies, please refer to the customer support pages.