Apartments in Mobile

I honestly have nothing good to say about our stay: from the initial check in to our exit, there were hiccups. Upon arrival, our room wasn't ready, and we were told we could use the pool/amenities. The valets both said we would be able to retrieve our pool bag from behind the check in desk. This seemed baffling to Riley (at the front desk) and she had no idea were the bag could be. It was literally behind her in the holding area. We were given no key or access to these amenities and repeatedly had to flag down random workers to merely use the restroom. Riley then called to notify us that our room was ready, and I said thank you... she then called again 15 minutes later as if she had never called. My husband attempted to enter the hotel from the crossing bridge, and was not allowed entry by hotel staff. Instead staff gestured for him to go back to the spa building, outside and around to the entrance of the hotel. Upon checking in, yet again the front desk staff was baffled by our ”checked in” luggage and said they had no idea where it was, we would need to check with valet. And no the luggage couldn't be placed in our room. So my husband had to again call for valet to retrieve our luggage, which AGAIN was directly behind the front desk. All of this seems to be an issue with the hotel wanting to be a ”top tier” luxury experience for a guest nut not quite following through with that expectation. Finally, once in our room, we lowered our AC to the lowest possible temperature at sometime around 3:15pm. It was not refreshingly cool in our room until well after midnight. Needless to say I will not be paying to stay at the BattleHouse again.

Mobile travel is unforgettable, have the opportunity to go to Mobile Harbour to play, stay at the Holiday Inn next time! Ok!

I stayed at the Resident Inn Marriott in Mobile Alabama.950 W I-65 Service Rd S.These are pictures from my Room218 Dec23-27,2023 Queen One bedroom Suite.My room looked nothing like the pictures shown online. It was very disappointing.I have several emails from contacting customer service all weekend about the condition of the room. I spoke with the lady at the front desk.She was very unbothered.There was no hot water, water damage on the ceilings, the appliance(stovetop)was broken with missing knobs.The carpet was stained.The dishwasher had the insulation or whatever it was coming out of the sides.The rooms were smelly and dingy.Just not Marriott quality at all.No housekeeping or cleaning done or available during the stay. You had to take your own trash out.The front desk lady told me when I checked in said that she would place a work order and someone would be by the next day. However, there was no truth to that at all, the next evening I went down to inquire, the guy at the front desk said there was no work order and he had no idea what I was talking about.They also slid a letter under our door at some point that said they let their staff off for the holidays.It would have been nice to know upon check in so we were told and we could have found somewhere else to stay. I have never stayed at a hotel where there was minimal to no staff. Terrible experience for a Christmas Holiday weekend. On a positive note and the only positive was the male staff (Marquise) that was very pleasant keeping breakfast stocked. The front desk staff was not concerned at all.When, I checked out,I mentioned the condition of the room and all the guy said was ”Im sorry”.There was nothing he could do because I booked through third party but I could call the General Manager which will be in by9.I spoke with her.She said to send her the pictures to her email and she would go take a look before she leaves for the day.She also said she left her phone at home and she would check the email that I sent with pics included and I did not hear anything else from her.Again, what was advertised online nice and clean is not what I ended up with in person. It was total opposite.The online advertising was very misleading.

I typically don't leave bad reviews of hotels, but I was very disappointed by my stay at this Holiday Inn. The lobby and restaurant area were nice. However, the elevator and the hallways had a musty odor and were stuffy. Either they don't have air in the hallways or just don't turn it on. The carpet on all floors are stained and need to be cleaned. Both headboards in the room were discolored, appears to be bleach. Upon inspecting the sheets on one of the beds, the sheets were stained and one of the pillow cases. I had to request new sheets. The bathroom had ants and the vent was very dusty. I would have went to another hotel, but all hotels in the area were booked as I was there for a basketball tournament.

I really enjoyed my stay I will be going back again.

Upon arrival, the lobby with the fireplace makes a very warm and pleasant impression. The hotel room is very neat and very clean. Room is in pleasant, bright colors. Pictures complete the good first impression. Some things make a very high-quality impression, for example the faucet in the bathroom. I missed a USB plug, which is more and more often placed in lamps or next to the bed to charge the cell phone. The only, but big point of criticism was the breakfast. I looked for coffee cups in vain. I had to ask the staff twice until it was noticed that the disposable cups were used up. Coffee very good. The selection is not very large, comparably much less than in comparable hotels. The orange juice was very negative, probably a cheap product, also with an aftertaste. After it is now common, there are no hot, instead only ”warm” scrambled eggs. Only these were not even warm, in the spectrum between warm and cold rather cold to be counted and therefore hardly to be enjoyed. Since the breakfast can not be rated separately, I have to think about what my rating should be. Because certainly hotel guests without breakfast are well accommodated here.

Great facilities and nice atmosphere!!!